Little effort or care given

Very little Contact, I had to do all the chasing. I also had to pay to send all documents back (their £666 professional fees did not include a self addressed envelope to return documents with) Invoices that didn’t match, requiring me to unpick the numbers myself, including a final settled bill that was £170 less than what I actually paid them. For someone who is going through the daunting job of purchasing my first property, the lack of care or interest was disappointing. I was invoiced twice for stamp duty when my property purchase is exempt, and had a list of questions to ask about the legal jargon that took me chasing to get answered. I would not recommend this firm at all, as a “payment on completion” company, they just want to get your mortgage over the line with the least amount of effort as possible.

Date of experience: January 30, 2018