Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 501 - 510 of 541 reviews
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Conveyancing Direct
Jacqueline Storey acted for me when I applied for my mortgage. She was excellent very easy to get hold of and very efficient. The registration went through very quickly
Date of experience: November 21, 2019
SC
Pain free
We used Conveyancing Direct as a result of buying and selling a house through W H Brown estate agents in Norwich. Sarah Keeble, the person assigned to me, was faultless in the way she dealt with every detail of both the sale and purchase. She made the complex process understandable and responded efficiently to every query and request we made of her. She was sensitive to the fact that my wife and I were separating, making this stressful period in our lives more bearable.
Date of experience: November 10, 2019
VT
Sale of my property
Sale of my property went smoothly, quickly and very efficiently. I couldn't have asked for more. Thank you
Date of experience: November 9, 2019
SG
We had an excellent service from Sarah Keeble
We had an excellent service from Conveyancing Direct. Sarah Keeble was our advisor and she was absolutely outstanding; very quick and efficient in dealing with any and all queries, chasing other parties, always answering the phone and email no matter the question. We were in quite a large chain and from our experience dealing with other conveyancers within the chain it was clear Sarah and this firm were second to none. I would have no hesitation using them again or recommending their services.
Date of experience: November 8, 2019
SW
Outstanding service
Outstanding service As a first time buyer i was provided with loads of support and felt the transaction went quick. I have recommended a friend
Date of experience: October 11, 2019
AM
We used CDPL for the purchase of our…
We used CDPL for the purchase of our first property as a couple, despite various complications arising with a covenant on the property, Gail was fabulous with keeping us informed and updated and using simpler language when we struggled to understand some of the legal terminology. Indemnity was secured and we are now in our dream home! Thanks again Gail! Abby + Nick.
Date of experience: October 11, 2019
B
Bob
US
AVOID THEM AT ALL COSTS!!!!!!
This company is owned by Skipton Building Society and it is offered as part of the legal assist deal. Our simple remortgage process took over 3 months and it is still not done. Communication is worst than nothing. Everything is slow and it took at least a week to get any response and you can never get through to the case handler on the phone. These people do NOT give a monkey to their clients. Despite we had email confirmation from Skipton and the broker telling us completion had taken place in early August, they did NOT actually do it and return the funds without telling us. One and half month later, they sent us a completion statement demanding a shortfall of £1k, because we had been charged 5% SVR since August on our old mortgage that didn't get repaid then. We had been kept in the dark for the whole time. We have complained and all we got was a summary of the sequence of events and a "sincere apology". When we complain again, and they said "this will be reviewed by a separate team and will respond in due course". We have a number of properties and have used a number of solicitors before, this is absolutely the worst of the worst!!! AVOID THEM AT ALL COSTS!!!!!! THEY WILL FAIL YOU AND RUIN YOUR LIFE!!!!
Date of experience: September 15, 2019
RB
We are very satisfied with the…buying and selling property
We are very pleased with the excellent professional services provided by Daniel Suntah and Kyle Starr. Both were friendly and helpful as well as efficient. Thank you, from Mr And Mrs Blackmore
Date of experience: September 2, 2019
R
Ruth
US
First class service
Conveyancing Direct handled my remortgage and transfer of equity due to a separation. My case handlers Jacky and Carrol were absolutely fantastic and made a very stressful time bearable. They constantly kept me informed and were always quick to reply in a friendly but professional way. I can’t praise them enough and to top it all the transfer of equity was half the price of all the quotes from other solicitors and my remortgage fees were included in my mortgage, so it was first class service at a bargain price. I would strongly recommend this company.
Date of experience: August 15, 2019
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