Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 491 - 500 of 541 reviews
ML
Excellent
Always approachable very helpful and always answered emails within 2 hours. Would recommend
Date of experience: January 31, 2020
L
Linda
US
You've been warned
Don't use this company unless you have experience of buying and selling and you're prepared to check everything they do. Mine was a simple cash purchase of a freehold vacant property but it took 3 months for them to complete! I requested a copy of the title deed and fraud protection but both were overlooked and it's taken four months since completion to resolve. Their complaints process is appalling. I was made to feel as if I was awkward and unreasonable. They implied I was partly responsible because I hadn't noticed the fees were missing on the final statement breakdown that had eleven fees and costs listed. Finally after four months I received a grudging apology but I should be grateful they aren't going to charge me the £75 fee. You've been warned.
Date of experience: January 15, 2020
R
Rachel
US
100% recommended
I switched after a slow start with a local company. I couldn’t have asked for anything more. Leah Windeyer always provided written feedback on the day, and was available for a call when needed. She chased the sale through, kept on top of all changes, ensured there was 100% seamless cover when she on holiday and expedited the final transfer to my bank account. In total the house sale was complete in 10 weeks.
Date of experience: January 13, 2020
G
Gazz
US
Superb Service
"Excellent" is a massive understatement. This company were offered to us as " a third on list option". No way they should be third. They were incredible, These need elevating up dramatically. Our conveyancing specialist Adele Mortimore was brilliant to work with, Her attitude, work rate and hand holding skills through the process of selling one home and buying another were simply amazing. Nothing to much trouble, took time to explain each stage, communicated exceptionally well, got the job done without delays on her part and more importantly made us feel secure in the knowledge the job was getting done. Cannot recommend this team highly enough.
Date of experience: January 8, 2020
S
Sarah
US
Sarah Keeble - First Class
I dealt With Sarah Keeble who went above and beyond to ensure all documents were in place and compliant. I depended on her extended property knowledge, vigilance and prudence through a very complex transaction. I will certainly be using Conveyancing Direct in the future.
Date of experience: December 18, 2019
SJ
Excellent service
Excellent service provided in extremely professional ways by conveyancing direct property lawyers. Really happy and strongly recommend them.
Date of experience: December 17, 2019
N
Nat
US
A great experience - thank you.
I cannot fault the service provided by Conveyancing Direct. Sarah K, who handed our case was always reachable, supportive and acted promptly on our behalf. You hear so many horror stories about difficult conveyancing services - our experience with you has been anything but that. We would recommend you without hesitation, and will use your services again in the future.
Date of experience: December 17, 2019
SB
Do not use this company
I am currently using Conveyancing direct on a sale and purchase. They are slow to answer emails or don’t bother at all. Difficult to speak to the case handler. Slow to respond to phone calls, if at all. It has also come to light that there were omissions in their advice on a property I brought through them last May, which I am now having to deal with through their very slow complaints procedure. This is now affecting my ability to sell the property. My advice is to stay well clear of this company and to use a reputable solicitor. It might cost more but it will be worth it.
Date of experience: November 29, 2019
D
Debbie
US
Brilliant service...thank you!!!
I can not fault the service we have had from Keri Jones, he has kept us fully informed at all times and has been available to answer any questions we have had along the way. Nothing has been too much trouble, the communication has been excellent. Amazing service, we wouldn't hesitate to recommend. Thank you Keri.
Date of experience: November 28, 2019
GJ
Extremely efficient company
e have used a few different conveyancing solicitors in the past but by far Conveyancing Direct has been the most professional and stress free lawyers we have come across. Extremely easy to contact and I have not had to chase any of the process when selling our property. We will be definitely using this company in the future as our experience is hard to come by.
Date of experience: November 21, 2019
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