Conveyancing Direct Property Lawyers
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AVOID THEM AT ALL COSTS!!!!!!
This company is owned by Skipton Building Society and it is offered as part of the legal assist deal. Our simple remortgage process took over 3 months and it is still not done. Communication is worst than nothing. Everything is slow and it took at least a week to get any response and you can never get through to the case handler on the phone. These people do NOT give a monkey to their clients. Despite we had email confirmation from Skipton and the broker telling us completion had taken place in early August, they did NOT actually do it and return the funds without telling us. One and half month later, they sent us a completion statement demanding a shortfall of £1k, because we had been charged 5% SVR since August on our old mortgage that didn't get repaid then. We had been kept in the dark for the whole time. We have complained and all we got was a summary of the sequence of events and a "sincere apology". When we complain again, and they said "this will be reviewed by a separate team and will respond in due course". We have a number of properties and have used a number of solicitors before, this is absolutely the worst of the worst!!! AVOID THEM AT ALL COSTS!!!!!! THEY WILL FAIL YOU AND RUIN YOUR LIFE!!!!