Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 471 - 480 of 541 reviews
CS
Poor Communication
The first point I need to make is that they did ultimately get my house sale completed during the Coronavirus lock down which is an unprecedented time for all of us so I do appreciate this. However, the initial process was hard work and we were assigned 3 different case handlers before the process began. My biggest concern throughout though was that the house sale was due to a breakup and the paperwork was only ever sent to my ex - I had no visibility of it at all and none of the documents carried my name. This meant that the initial paperwork was completed with my ex receiving full value of the house sale. This was subsequently corrected but at the point of exchanging, all money was due to be paid to him again (this was not shown on documentation, I found out because I double checked before signing) and additional paperwork and charges were then produced for us to be paid individually Throughout the process, I was entirely reliant on my ex updating me and sending documents across which was less than ideal.
Date of experience: April 3, 2020
A
Alex
US
Very good service
I just bought a Flat and the solicitors are very polite and fast with emails reply and they answer all you questions. I am very happy to had them and I would like to thank Sarah for all the work that she did for us. For sure I will contact them in the future and recommend to my friends.
Date of experience: March 14, 2020
Z
Zoe
US
Leanne Badrock oversaw the conveyancing…
Leanne Badrock oversaw the conveyancing of my late mother’s property. Communication was excellent in both the written and verbal form. I never had any difficulty getting through to Leanne on the phone. There was good continuity in communication. All charges were open and transparent. I would recommend Leanne and her team without hesitation.
Date of experience: March 13, 2020
JB
Jo B
US
Efficient Remortgage
Conveyancing Direct are currently handling a remortgage for us. All communication via letter and email has been very clear and easy to understand. We have been updated regularly throughout the process by our case handler Rhiannon Cornish. Would highly recommend their services!
Date of experience: March 10, 2020
MJ
Thank you, a great experience
Leanne Badrock oversaw the sale of my late fathers home and I cannot thank her enough for a smooth and informative transaction. She done her upmost to make the process as painless as possible. I would certainly not think twice about using Leanne's/Conveyancing Directs services again. Thank you for all your help.
Date of experience: March 6, 2020
df
d f
US
We decided to use conveyancing direct as first time buyers
We decided to use conveyancing direct when buying our first home at the start of this year. We was allocated to Kyle Starr who from the off was extremely helpful, either through email or phone call he was professional and easy to speak to. It's usually accepted that you have to continually push the conveyance companies but this was not the case with us, everything went smoothly and for all the questions that were brought up, we were responded to promptly. Would highly recommend the company and Kyle.
Date of experience: March 5, 2020
RF
I am still ongoing a property purchase…
I am still ongoing a property purchase of a flat. I was originally quoted 10 to 12 weeks turnaround. Im now at week 18 and still no further to exchange or completion. I have been constantly chasing for updates and when i finally get an update it seems no one really cares for my urgency to get a date . Im sure they are doing a thorough job but they are rather slow and ive missed my deadline for school application which was my urgency.
Date of experience: March 3, 2020
J
Jenny
US
AVOID
AVOID - Victoria Davies. Not my solicitor but is in the process of breaking the chain. Day of planned exhange paperwork missing reareanged and guess what signature missing. Incompetance is mild I would not pay them with someone elses money. Lets hope she can finally recover the situation and not affect 4 peoples lives.
Date of experience: March 1, 2020
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