Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 461 - 470 of 541 reviews
MG
Sarah Keeble is the apex of…
Sarah Keeble is the apex of professionalism. This is the standard the future employees should attain to. Dontblet her go!
Date of experience: June 1, 2020
M
Mandie
US
I wish I had seen these reviews before
I wish I had seen these reviews before, after 4 months of trying to remortgage I have more chance of flying to the moon than getting anything resolved. Go to a professional and avoid this company at all costs. The slightest problems and they pass the buck back to you, never give you an update and ignore your requests.....pay some money for a professional and peace of mind,
Date of experience: May 14, 2020
S
Sophie
US
Absolute rip-off merchants
Absolute rip-off merchants. They'll provide you with a quote and by the time you get to the end of the process they've added a ridiculous amount of unnecessary fees which will be hidden within all of the small print and jargon. When we argued it we were told that it could have been worse and they could have added a lot more fees if they wanted to but didn't?! DO NOT take the advice of any estate agent who recommends them, look for a local firm who won't rip you off like Conveyancing Direct. We had a straight forward chain free move with a cash buyer and our completion statement totaled over £6.5k!! They've now left us struggling financially and we've since been to two other Solicitors and a financial advisor who have all confirmed our Completion Statement is absolutely outrageous and so have now gone to the financial ombudsman. AVOID AT ALL COSTS!!
Date of experience: May 6, 2020
LB
Hayley Tyler
Hayley Tyler, I must say how very pleased I was with Hayley, always efficient, everything was explained to me as a first time seller and She always replied immediately to any of my emails, I would not have any doubts in recommending Hayley and her team. We managed to complete and exchange at a very difficult time with being on lockdown. Couldn’t be more happier with the service provided.
Date of experience: April 29, 2020
R
Razvan
US
Conveyancing Direct and the solicitor Sarah Keeble 5 stars - excellent service
Conveyancing Direct and the solicitor that took care of our case, Ms Sarah Keeble was the most reliable, professional and fast service we have ever received. She was very knowledgeable, guiding us and advising us through the whole process. She was very approachable. I would recommend Conveyancing Direct Property Lawyers and Sarah Keeble to anyone who is looking for legal service or a mortgage solicitor. Thank you! Razvan & Carina
Date of experience: April 24, 2020
RS
I was very pleased with the service…
I was very pleased with the service which we received from Conveyancing Direct. I dealt with Sarah Keeble who was very helpful, efficient and responsive. I'd happily work with her again.
Date of experience: April 20, 2020
BG
I would like to thank Ashleigh and…
I would like to thank Ashleigh and everyone at conveyancing direct for all the hard work they have done for me to get my sale finalised they went above and beyond. Thank so so much. Bernadette McClenaghan
Date of experience: April 8, 2020
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