Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 451 - 460 of 541 reviews
HS
Couldn't be more appreciative of Conveyancing Direct
My recent house purchase was a particularly long and frustrating process and whilst I hold many complaints about most (if not all) of the relevant parties involved I cannot speak higher of Conveyancing Direct. My solicitor, Hayley (our having the same name is purely coincidental I assure you) was understanding, prompt, competent and reassuring at a time when all of those qualities were invaluable to me. She made the most incomprehensible scenario's make sense and looked after all of my best interests at all times. Above and beyond all of that she also went out of her way to calm me at the most pivotal points of the purchase. Throughout the whole process I constantly thanked Hayley for all of her help. I do not know what i would have done without her.
Date of experience: July 18, 2020
jA
Ashleigh Eliis was always professional
Ashleigh Eliis was always professional, responsive and always cheerful helping in what was a very stressful situation. Ashleigh always rang when promised, updated us promptly and went above and beyond to chase the buyers lawyers who seemed to have gone on a go slow. Thanks so much
Date of experience: July 17, 2020
RM
We are very happy thank you!
We have been dealing with Kieran Wilson from Conveyancing Direct all through COVID 19. We highly recommend them Kieran has been fantastic and very fast, we have been able to create a good relationship with the sellers and had dinner with them. Kieran was still able to give us updates faster than the sellers could and we have had the constant reaction of wow your solicitors are fast. Kieran has a fine eye for detail and has been fantastic with advice and support through this process, we will be using them again in the future for sure! I'm told its hard to find good solicitors at the best of times so we are more than happy we used them and had Kieran as our main contact. Were very happy! Regards, Richard & Cara
Date of experience: July 15, 2020
MG
Conyencing Direct were excellent
Conyencing Direct were excellent, especially Ashleigh Ellis who worked very hard days before the completion date due to some personal circumstances changes. I would definitely recommend CD to anyone.
Date of experience: July 15, 2020
ND
This is the 2nd time I've used this…
This is the 2nd time I've used this company, that speaks volumes and probably all you need to know, however if I read these comments I would have probably avoided, glad I didn't as our handler (CW) was excellent, pushed the sale through as quickly as he was able to, chased people without being prompted, replied to us when he said he would and kept us in the loop throughout. Glad to have someone with a human disposition and treated us with respect and gave us complete confidence. Of course maybe not every is as good as our case handler, but if you get CW then you wont be disappointed. Thanks so much again from us now settled in our happy home.
Date of experience: July 8, 2020
l
lauren
US
Never again!
Absolutely terrible experience! Pure lack of communication! Case passed between staff, this was not communicated. I formally complained only to be told it was adequate service during current times I didn't want money merely an acknowledgement of the terrible service - My house went through eventually but I will not be using this firm ever again. I wish I had read the reviews and not felt pressured by my estate agents.
Date of experience: July 4, 2020
J
JC
US
The first solicitor was really bad with…
The first solicitor was really bad with communication. The responses to my questions seemed to be copy pasted from FAQ pages. The report that was written had a lot of errors, wrong statements about the content of certain documents. Emails were missing attached documents. I was not sure if this kind of sloppiness was what I should expect or not. When I was finally ready to leave the company, I was assigned someone much better that did respond to my questions, clarified issues, etc. The whole process was beyond frustrating, but it ended up ok.
Date of experience: July 2, 2020
M
Mark
US
Very poor customer service
Very poor customer service. Got moved between solicitors, first one was totally irrespectful, never replied to a single email (I sent him about 10 emails over about two weeks time and Never got any reply!) and never informed about any progress on our case (there was no progress at all). Finally got moved to another solicitor only after complaining and saying that we will move our business somewhere else, and the second solicitor did better job although still not as good as you would expect spending thousands of pounds of your money you have been working hard to earn in the first place. Very poor care of the customer, they don't seem to care. Will definitely not use this company again and will not recommend to anyone.
Date of experience: June 15, 2020
sb
Re-mortgage
Re-mortgage went through smoothly and we were kept informed all the way.. Great customer service friendly and professional.
Date of experience: June 10, 2020
MC
great
Great response time and were able to get me completed during this awkward time.
Date of experience: June 8, 2020
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