Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 411 - 420 of 541 reviews
E
Elizabeth
US
A true professional
I have nothing but praise for Harry McNeill. He was professional, courteous and personable and a credit to this Company. He always answered any queries promptly and efficiently , especially during this difficult pandemic. I would have no hesitation in recommending him for conveyancing work.
Date of experience: December 5, 2020
ml
Excellent !!!!!!
Excellent service ! cannot imagine anyone has had a worse experience at selling their home than we did recently Harry McNell was reassuring throughout and was always available by phone /email 5 days a week I cannot praise this company enough and especially Harry Thank You so much
Date of experience: December 4, 2020
mD
I couldn’t fault Harry McNeill this efforts!!!
I couldn’t fault Harry McNeill with what he has done on working through the sale and purchase of my file at the beginning of November. I didn’t appreciate how difficult a sale and purchase would be and the amount of hoops that had to be jumped, let alone with it being in the middle of a pandemic. Harry constantly kept me up to date by email or dropping me a quick call with both the sale and purchase and went above and beyond to get this across the line which you can imagine is quite emotional rollercoaster from start to finish. Harry was professional through and through. Many thanks for use of your services through which we all know is not an easy time for anyone let alone trying to move in the middle of national lockdown!!!
Date of experience: December 3, 2020
L
Lily
US
Thank you to Conveyancing Direct for…
Thank you to Conveyancing Direct for hard work and specifically to Samina for her amazing work. Always keep me updated and was very helpful. I did not believe that all buying house process will be that fast. Answers was prompt. Thank you very much.
Date of experience: December 2, 2020
HB
Nothing but praise for this form of…
Nothing but praise for this form of conveyancing. Yes it took several days to be assigned a lawyer after signing up but that is down to a national surge in house buyers hoping to complete before the stamp duty holiday ending. Everything is very clear and no phoning secretaries who only see a solicitor once a week and take days replying to emails. Instead, you can read documents and letters online and upload your own. This group have been very quick and efficient and completion looks well on course to beat our wildest expectations.
Date of experience: November 27, 2020
NS
I have nothing but praise for the…
I have nothing but praise for the professional and efficient service we received from Harry McNeill on helping us in selling and purchasing our new home. This was especially appreciated as our purchasers solicitors and estate agents pushed at every opportunity for a swift completion.Harry kept us up to date and was always available to take our calls or respond to emails. I can't thank him enough for his help and professionalism during, at times, a very challenging time.i would definitely recommend and use their service again.
Date of experience: November 24, 2020
BM
Brilliant company …
Mia Griffiths was our solicitor after putting our house on the market with Connells. She was absolutely amazing. Would certainly recommend this company.
Date of experience: November 23, 2020
RP
Overall a positive experience with a…
Overall a positive experience with a very difficult and complicated transaction. Stean was amazing, committed and approachable throughout, I felt as though we developed a very good client / customer relationship! I think the service depends on the solicitor you get but I would recommend them knowing Stean is head of conveyancing and delivered a very positive service under very trying circumstances, with assistance from Samina who also played a positive role in my sale! Thank you
Date of experience: November 20, 2020
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