Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 151 - 160 of 541 reviews
c
customer
US
Conveyancing Direct for my Remortgage- Swift and Professional
I used Conveyancing Direct for my recent remortgage and was very impressed. Chloe was my case handler and pulled out all the stops to ensure I received my funds in time to complete on another property purchase. She liaised well with myself and my mortgage broker and was super efficient. The whole team answering phone calls were polite and friendly. I can highly recommend them.
Date of experience: April 17, 2024
P
Paula
US
Beware, Slow with poor communication
My experience with Conveyancing Direct has been nothing short of a nightmare. Despite our initial hopes, the process dragged on for what felt like an eternity due to their inefficiency and poor communication skills. Their sluggishness in completing the conveyance was evidenced throughout, as the buyers shared evidence time after time that it was our solicitors holding things up. Particularly frustrating and concerning was the lack of internal communication which further delayed the process. ie requesting documentation that had already been provided two weeks prior. To add insult to injury, the lack of transparency was appalling. They failed to inform us when the exchange took place, leaving us in the dark about crucial developments in the process. Moreover, withholding £10,000 open completion without any explanation or accompanying invoice is utterly unacceptable. Indeed, I still have not received a final settlement statement 6 days after completion. Based on my frustrating experience, I strongly advise potential clients to steer clear of this company. Save yourself the stress and headache by seeking out more competent and reliable professionals who value their clients' time and money.
Date of experience: April 11, 2024
JG
Slow
Slow! Almost seven months since I got my offer still no exchange!!! Tyler delayed the process for so long ( worst solicitor). Avoid this company at all cost!
Date of experience: April 3, 2024
jb
Sarah Evans - exceptional service
Dealt with Sarah Evans, she is very helpful and gave regular updates to keep me informed what's going on. I had many questions as I went through the process and Sarah was more than happy to respond or give me a call to awnser them. I'm very impressed with conveyancing Direct, in particular Sarah. Happy client, 5 stars, would use again.
Date of experience: March 28, 2024
MS
Naz Akthar was very helpful with my…
Naz Akthar was very helpful with my house purchase. She always replied on time and she always picked up her phone when I was calling with an enquiry. I definitely 100% recommend their services. I manage to pick up the keys from my house in less than 3 months and I also had a chain. Amazing services.
Date of experience: March 27, 2024
L
Locadia
US
Excellent Service for Remortgage process
I recently used Conveyance Direct Property lawyers for my remortgage process, l couldn't be more pleased with the service l received. My case handler Chloe Marshall was incredibly professional, knowledgeable and attentive throughout the entire process. The whole process was smooth and hassle free. The communication was clear and consistent, and l felt supported and well informed throughout. I highly recommend Conveyance Direct for anyone looking for a conveyance service and l am grateful to Chloe Marshall for their outstanding work. Thank you Chloe for making the remortgage process a positive experience.
Date of experience: March 26, 2024
Hg
Just under £2,500 in fees!!
Just under £2,500 in fees from this company. The transaction was a simple transfer of ownership, only 2 houses involved. We know we've been over-charged simply based on the level of service we received from them. Over 4 weeks to answer a simple question... I wouldn't mind, but it was in response to a question they sent to me. I chased a number of times for a response but didn't receive one until I got visibly frustrated in an email. Then, at the end, we had a bit of confusion about the money that was owed. Not once did someone ring me and say sorry we've made an error, this is an explanation of why you owe money". This would have resolved the problem within a day. Instead every time I laid out why I didn't feel we owed anything, they repeated the same answer they gave before. Which didn't make sense!! Honestly, avoid if you can. Poor response times, poor service, very expensive, not worth it.
Date of experience: March 22, 2024
S
Sarah
US
Very helpful, friendly and approachable
Sarah Evans dealt with my case. I found her to be very easy to talk to and was always able to reach out to her either by phone or email. Very good at communicating each step. I had a few bumps along the way which were dealt with promptly.
Date of experience: March 15, 2024
DE
Really helpful and supportive adviser…
Really helpful and supportive adviser kept us informed every step of the way. Brilliant service thanks.
Date of experience: March 15, 2024
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