Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 141 - 150 of 541 reviews
JH
Comfortable experience
Our remortgage was dealt with in less than one month. First contact from Mortgage Direct 23 April 24. We took some days to complete documentation and return it. Reece was allocated to our case on 9 May 24. He was very helpful and kept us informed. We received our remortgage money on 20 May 24. We were surprised at the speed.
Date of experience: May 21, 2024
TV
Never Use This Company
They do not have a minus rating on here which is a shame, as it would be minus a million. This company has been the worse to deal with. Slow to act, slow to respond, no human element to correspondence. My sale and purchase took over 6 months at a cost of my mental health and wellbeing. I have no idea what my fees have paid for, as the fees do not match the price list issued. The staff are rude, and have no feelings at one of the most stressful times in a persons life. I ended up dealing with about 6 different people. I put a complaint in, received a response, and when I appealed I got nothing back. I've written a further complain, and going to the ombudsman. Due to this companies delay in my completion, I lost £3k on the sale of my house, paid fees for myself doing most of the chasing, and I nearly committed suicide. NEVER, NEVER use this company
Date of experience: May 15, 2024
NB
Chloe Marshall was brilliant start to…
Chloe Marshall was brilliant start to finish! Everything was done really quickly and the process was really easy! I asked for the redemption to be done too early and would have incurred an early repayment charge of the remortgage went through, got on touch with Chloe who sorted this within a couple of days! Highly recommend!! Thank you Chloe
Date of experience: May 1, 2024
EF
Highly recommend!
We had a fantastic experience with Amy Kenshole and the team at your solicitors. Amy’s professionalism and attention to detail made the process of selling and purchasing smooth and stress-free. I would definitely use your services again and highly recommend Amy to anyone in need of a reliable property lawyer. Thanks for the outstanding service!
Date of experience: April 30, 2024
AM
Jess Day made sure we were kept up to…
Jess Day made sure we were kept up to date during the whole process and ensured a smooth transaction. She was very helpful, knowledgeable and it always felt like she was doing her best for us, the clients. would recommend to anyone selling or purchasing a property thank you.
Date of experience: April 24, 2024
JD
Avoid this company at all costs Eden…
Avoid this company at all costs Eden Oladejo is the worst solicitor I have ever had to deal with. The company waited until almost completion date and then raised enquiries they’d been sitting on for months. Slow at responding, requesting info they’d been sent previously. Not looked at the file for 6/7 weeks at a time then finally responding to emails, this still hasn't been resolved. Avoid the stress and use a reputable conveyancer!!
Date of experience: April 22, 2024
Ml
Very easy to deal with great service extremely…
Very easy to deal with extremely helpful and attentive
Date of experience: April 19, 2024
S
Shea
US
Unreliable time wasters
After completing all the paperwork and posting it off I receive an email saying that due to capacity and volume of instructions received my remortgage has been repanelled to another company. No apology and poor management. I've now got to do all the paperwork again with a new conveyancer. What a waste of time.
Date of experience: April 17, 2024
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