Very helpful staff very satisfied
Very helpful staff very satisfied
Collingwood Insurance Services UK Ltd
Reviews 1,000•
4.2
Money & Insurance4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Collingwood Insurance Services UK Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
She is been great
She is been great Done in no time Many thanks 🙏
Helpful and friendly
Lisa was excellent friendly helpful made my day
AVOID COLLINGWOOD AT ALL COSTS!
AVOID COLLINGWOOD AT ALL COSTS! Take into consideration all negative reviews and don’t overlook it like I did!!! Before purchasing I called them to double check everything and was mislead over the phone, which made me go for the worse option. I misunderstood the fine prints because they were not clearly written, and are also misleading. Not to mention the spelling mistakes over the emails exchanged. I purchased learner insurance for a set amount of months, passed my driving test before the policy ended and they are refusing to refund the money for the months I will not use the learner insurance (which I have no option but to cancel). I’ve lost £160. They are claiming I never spoke to one of their agents which is a lie. Why would I have bought a policy over others without having spoken to anyone? Do not recommend them in the slightest! Go for reputable insurance companies instead, cheap becomes costly and it’s not worth it! Regardless of policy you go for its clear that you will be at loss!
Company details
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Contact info
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Website
www.collingwood.co.uk
All reviews
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Showing 41 - 50 of 996 reviews
TC
Collingwood are thieves: Avoid at all costs
Collingwood are thieves. The charge for annual policy claiming to refund the remainder if you pass mid year. But if you pass just 3 months later they charge you more for the past few months to leave you even in debt, just so they take all your annual money & then also charge you an extra £40 plus another £75 to cancel your policy when you pass your driving test. I only gave one star because the system can't allow me to give zero.
Date of experience: April 2, 2025
q
Pls read this - broker and underwriter owned business.
This insurance product is exclusively designed for learner drivers, allowing them to hold a full year policy and start building their driving history from the provisional license/learner stages. Although this appears beneficial for new drivers, the product has significant and serious drawbacks from a continuity perspective. The T&C's obscure the fact that once a learner passes their driving test—typically within 2 to 9 months—the underwriters will cancel the policy without any refund. From 4th month as per the T&C's 'design', you won't get anything back as refund as per the TOBA (terms of business) agreement. Both Intermediary and underwriters are owned by the same parent company, creating a conflict of interest from a consumer point of view. Additionally, the premium charged includes a large portion(about 40%) that is non-refundable, and cancellation fees applied are hidden during the quote stages, admittedly unfair - but nothing illegal about it. Interestingly, the policy document is NOT published anywhere online, and it requires a call to the customer services to see it before purchase - which raises serious ethical/transparency issues. To maximize benefits, I would recommend learners to purchase this policy as soon as their provisional license starts and schedule their driving test around the 10th month. The product has its flaws and potential for exploitation for being 'unware' of T&C's, hence it does offer a lower premium and the opportunity to build insurance history for new drivers. Hence my two-star rating instead of one. INSERT(after seeing the response) _____________________ I have supplied all the information Trustpilot had asked. Looking forward to a response(if any) to my review comments as briefly acknowledged.
Date of experience: April 2, 2025
S
Stu
US
TAKING MONEY FROM YOUR CHILDREN
Have to agree with many others on here about their fees. If your like me and do not read terms and conditions because they’re so long winded then this company are rubbing their hands at the prospect of you taking out one of their policies. If you pay annually and your child passes their test, when you cancel they charge you £40 for the privilege. It’s such a bloody con it makes me sick , how you take money from kids who are still in education and get away with it is nothing short of criminal. The Thing is I was actually contemplating taking out his full insurance cover with you guys but as soon as I was told about the fee I decided to go elsewhere. So if you’re thinking of using COLLINGWOOD INSURANCE I would think again. Just off to leave more bad reviews about these on as many sites as possible.
Date of experience: March 31, 2025
KI
I've been helped by professional and…
I've been helped by professional and respectful Lisa Thompson😍
Date of experience: March 27, 2025
MR
Sarah Henderson - the best!
Sarah Henderson consistently goes above and beyond in handling my insurance services. Helpful, professional and diligent she can always be relied upon to exceed my expectation and deliver a quality service. I can't praise her enough, Thanks Sarah!
Date of experience: March 22, 2025
TE
Very helpful
I had to call collingwood to fix some of my insurance details. As a first time driver at 17 i have no idea what i was doing and the lady Sophie was very helpful and got the details changed for me. Thanks Sophie!
Date of experience: March 17, 2025
HB
NO refunds EVER they keep everything
Do not use If you pass your test quickly they will refund you nothing
Date of experience: March 14, 2025
A“
DO NOT USE - Unjust fees
I concur with everyone else here. Do not use them they are absolute scammers and they take money for their 'cancellation' fee without authorisation. They hide behind saying you agreed to it in their Ts and cs when you buy online but as we all know this is a complete scam. I can only be glad that my son didn't need to raise a claim as god knows what would have happened. to be clear if you buy an annual 'learner driver' policy and your child passes before the 12 months they retrospectively 'cancel' the policy and they take £40 as a cancelation fee. absolute con artists DO NOT USE. Look art the other reviews i am by far the only one to fall victim to this.
Date of experience: March 12, 2025
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