The Co-operative Bank is a UK-based financial institution specializing in personal banking services. The company offers a range of products including current accounts, credit cards, and savings accounts, all designed to meet the needs of individual customers. With a strong emphasis on ethical banking practices, The Co-operative Bank is committed to ensuring that customer funds are not invested in unethical industries or practices. Targeting consumers who value social responsibility and ethical finance, The Co-operative Bank positions itself as a reliable alternative to traditional banks. The bank promotes transparency and accountability in its operations, appealing to customers who prioritize ethical considerations in their financial decisions. By providing online banking services, the company aims to enhance convenience for its customers while maintaining a focus on responsible banking.
The Co-operative Bank receives overwhelmingly positive feedback, with many customers praising the exceptional service provided by staff across various branches. Reviewers highlight the friendliness and professionalism of employees like Kevin Marquis and Sharon from the Caerphilly branch, who are noted for their supportive and informative assistance.
Customers appreciate the clarity and patience shown during appointments, particularly when setting up accounts or discussing financial options. However, some negative feedback arises from issues with the online application process, where customers report frustrations with having to re-enter details multiple times. Despite these occasional complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent service”
“I'm an existing customer and applied online for a savings account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | 3.2 out of 5 (fair) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: The Co-operative Bank is #2 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 3.2).
60 reviews of The Co-operative Bank. Filter by what matters to you.
Clara talked me through opening a new sort of account. She is patient, and unhurried. She explained alternative "products" . At the end of the call she offered to help again if any issues, giving her name and the Cooperative Bank Branch where she works. A pleasant experience and I was given more savings per year than I knew possible.
Great customer service from Jay at the East Street branch in Derby. I visited today to sort a few issues and Jay was friendly, polite and efficient. He should be recognised for his excellent service 👍
Quick answers to the questions people ask most.
Yes, The Co-operative Bank is a legitimate financial institution with numerous verified reviews. Customers have shared positive experiences, particularly highlighting the professionalism and helpfulness of staff.
No, The Co-operative Bank is not a scam. It has a solid reputation supported by real customer feedback, with many users praising the clarity and assistance provided by representatives.
The Co-operative Bank offers a range of financial services including current accounts, savings accounts, and ISAs. Customers have reported receiving helpful advice on various account options.
The Co-operative Bank accepts various payment methods, including direct debit, online transfers, and in-branch payments. Customers have found the process of setting up accounts to be straightforward.
You can contact The Co-operative Bank through their website, by phone, or by visiting a local branch. Many customers have praised the helpfulness of staff during telephone and in-person appointments.
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Ann bullivant was really easy to talk to and did exactly what we wanted. She was so helpful and explained everything clearly.
The call centre adviser listened to my query, and investigated. He then put me thru to Vicky in Chesterfield, who dealt with an application. She did not talk thru terms, conditions and explanations too quickly so I could keep up with what she was telling me. And Vicky sorted everything efficiently and easily. Thank you.
Emma was very good at explaining everything would highly recommend her thank you Emma Patrick much appreciated
Best man. Kevin marquis 10/10 service received He helped me to open savings account Feel happy to get good service in branch Brilliant
I would have given Pinal Patel a 10 star if that was an option. Very good service and it helped me to understand what options I wanted to take. And very good with excellent explaining and really good with a young audience.
I went in and had a chat with Jason at the sunderland branch. He was very friendly and very helpful.
Called in Sunderland branch for account options and saw Jason.very good customer service
Phoned the bank as I prefer to speak to a person when dealing with financial issues. Donna was friendly and informative helping me to do what was needed in a timely way. Excellent service
Problem with card Anish ilford Manager Very helpful and useful appointment this morning
i had a maturing regular saver and found it very difficult to open a new one
Very good and excellent service from Kevin Marquis He opened my savings and credit card and business account
The Co-operative Bank is a UK-based financial institution specializing in personal banking services. The company offers a range of products including current accounts, credit cards, and savings accounts, all designed to meet the needs of individual customers. With a strong emphasis on ethical banking practices, The Co-operative Bank is committed to ensuring that customer funds are not invested in unethical industries or practices. Targeting consumers who value social responsibility and ethical finance, The Co-operative Bank positions itself as a reliable alternative to traditional banks. The bank promotes transparency and accountability in its operations, appealing to customers who prioritize ethical considerations in their financial decisions. By providing online banking services, the company aims to enhance convenience for its customers while maintaining a focus on responsible banking.
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