Appalling online application for a new…
Appalling online application for a new account service . A week on and have heard nothing. The extra account with travel insurance as part, includes clearances for medical conditions separate to the bank via Axa and stock whi charge you before you’ve even got an account approved! Ober a week on and still no word from the department who deal wirh applications. You have NO way of contacting them. And they don’t contact you for any further requests for ID Only through calling the co op general kine did I find out it was held up due to ID which I then took straight to the bank. Five days later I’m still waiting to hear! Absolutely appalling Service which gives me no confidence in making the co op bank my go to bank. It’s over a week without any contact from anyone about it. I see there’s no customer service direct number to lodge a complaint either. Dodgy practise I’d say. Obviously do not value feedback or want to build on customer satisfaction. Take your new account elsewhere
