The Co-operative Bank is a UK-based financial institution specializing in personal banking services. The company offers a range of products including current accounts, credit cards, and savings accounts, all designed to meet the needs of individual customers. With a strong emphasis on ethical banking practices, The Co-operative Bank is committed to ensuring that customer funds are not invested in unethical industries or practices. Targeting consumers who value social responsibility and ethical finance, The Co-operative Bank positions itself as a reliable alternative to traditional banks. The bank promotes transparency and accountability in its operations, appealing to customers who prioritize ethical considerations in their financial decisions. By providing online banking services, the company aims to enhance convenience for its customers while maintaining a focus on responsible banking.
The Co-operative Bank receives overwhelmingly positive feedback, with many customers praising the exceptional service provided by staff across various branches. Reviewers highlight the friendliness and professionalism of employees like Kevin Marquis and Sharon from the Caerphilly branch, who are noted for their supportive and informative assistance.
Customers appreciate the clarity and patience shown during appointments, particularly when setting up accounts or discussing financial options. However, some negative feedback arises from issues with the online application process, where customers report frustrations with having to re-enter details multiple times. Despite these occasional complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent service”
“I'm an existing customer and applied online for a savings account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | 3.2 out of 5 (fair) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: The Co-operative Bank is #2 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 3.2).
60 reviews of The Co-operative Bank. Filter by what matters to you.
I had a meeting with Nikki at the Leek branch this week.Nikki dealt with all my queries,sorted out a new account for my elderly Mother and gave me advice on other matters.Nikki was friendly, professional and reassuring throughout.The Leek branch and the staff working there are an asset to the company.
Met my needs very knowledgeable about all products and services you offer.
Naomi was very professional and knowledgeable and made me feel comfortable during the application , a credit to the bank and herself.
Suky at the Romford branch was very friendly and efficient. She was able to inform me of the available products. She was patient and assisted me well in person with the technical challenges I had experienced when attempting to set up an account on line.
Quick answers to the questions people ask most.
Yes, The Co-operative Bank is a legitimate financial institution with numerous verified reviews. Customers have shared positive experiences, particularly highlighting the professionalism and helpfulness of staff.
No, The Co-operative Bank is not a scam. It has a solid reputation supported by real customer feedback, with many users praising the clarity and assistance provided by representatives.
The Co-operative Bank offers a range of financial services including current accounts, savings accounts, and ISAs. Customers have reported receiving helpful advice on various account options.
The Co-operative Bank accepts various payment methods, including direct debit, online transfers, and in-branch payments. Customers have found the process of setting up accounts to be straightforward.
You can contact The Co-operative Bank through their website, by phone, or by visiting a local branch. Many customers have praised the helpfulness of staff during telephone and in-person appointments.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The process of transferring my ISA to the co-operative bank was made very easy.
Naomi made me feel at ease this morning. She took me through all of the finer details of my request and explained those details in a simple but succinct manner. Her attitude was both professional and courteous at all times and the result of my request was achieved effectively. An asset that the Co-Op bank should be proud to have.
Emma Patrick at the Hanley branch was great and dealt with all our questions in a friendly and efficient way.
Oliver at Huddersfield branch was helpful, understanding, knowledgeable, personable and efficient.
The assistant was very polite&helpful. She explained everything about the services the bank provide
Katherine was helpful, lovely to speak with and I got the help I needed with my banking.
The Co-operative bank in Commercial Street Newport is just the best! Sian Tiley - Personal Banker was amazing she was so professional & knowledgeable when it came to opening an account for our disabled daughter (we had tried numerous banks & building societies and got no where) Sian was so understanding & sympathetic to our needs, I would highly recommend anyone needing to open a bank account visit this branch, I certainly had a 5 star experience today no appointment needed, pleasant surroundings & breath of fresh air to see someone who took pride in their job as well as their appearance , not like so many other staff in other banks, huge thank you to Sian Tiley & the team at Co-op bank Commercial Street Newport, I would recommend this bank/team to everyone I know, Thank you so much for your help & advice
Appalling online application for a new account service . A week on and have heard nothing. The extra account with travel insurance as part, includes clearances for medical conditions separate to the bank via Axa and stock whi charge you before you’ve even got an account approved! Ober a week on and still no word from the department who deal wirh applications. You have NO way of contacting them. And they don’t contact you for any further requests for ID Only through calling the co op general kine did I find out it was held up due to ID which I then took straight to the bank. Five days later I’m still waiting to hear! Absolutely appalling Service which gives me no confidence in making the co op bank my go to bank. It’s over a week without any contact from anyone about it. I see there’s no customer service direct number to lodge a complaint either. Dodgy practise I’d say. Obviously do not value feedback or want to build on customer satisfaction. Take your new account elsewhere
Had a branch meeting with Jason. As usual very good at his job. I prefer this face to face contact. Will continue attending the bank as it has great service.
The application on line seemed pretty easy and straightforward but I am very cynical about the use of "Credit Reference Agencies" having applied through my own banking website. My bank are fully aware of my incomes and expenditures, after all they would instantly inform me if my current account should become overdrawn, so why the use of a third party Credit Reference Agency is required leads me to wonder if the bank itself trusts it's own process?
Laura Ward has been assisting me with several aspects of bank account management over recent months. She has been incredibly responsive and supportive and delivered total customer satisfaction. An absolute asset to the bank and I have no doubt she will have a very successful career.
The Co-operative Bank is a UK-based financial institution specializing in personal banking services. The company offers a range of products including current accounts, credit cards, and savings accounts, all designed to meet the needs of individual customers. With a strong emphasis on ethical banking practices, The Co-operative Bank is committed to ensuring that customer funds are not invested in unethical industries or practices. Targeting consumers who value social responsibility and ethical finance, The Co-operative Bank positions itself as a reliable alternative to traditional banks. The bank promotes transparency and accountability in its operations, appealing to customers who prioritize ethical considerations in their financial decisions. By providing online banking services, the company aims to enhance convenience for its customers while maintaining a focus on responsible banking.
This profile hasn't been claimed by the business owner.
