The Co-operative Bank is a UK-based financial institution specializing in personal banking services. The company offers a range of products including current accounts, credit cards, and savings accounts, all designed to meet the needs of individual customers. With a strong emphasis on ethical banking practices, The Co-operative Bank is committed to ensuring that customer funds are not invested in unethical industries or practices. Targeting consumers who value social responsibility and ethical finance, The Co-operative Bank positions itself as a reliable alternative to traditional banks. The bank promotes transparency and accountability in its operations, appealing to customers who prioritize ethical considerations in their financial decisions. By providing online banking services, the company aims to enhance convenience for its customers while maintaining a focus on responsible banking.
The Co-operative Bank receives overwhelmingly positive feedback, with many customers praising the exceptional service provided by staff across various branches. Reviewers highlight the friendliness and professionalism of employees like Kevin Marquis and Sharon from the Caerphilly branch, who are noted for their supportive and informative assistance.
Customers appreciate the clarity and patience shown during appointments, particularly when setting up accounts or discussing financial options. However, some negative feedback arises from issues with the online application process, where customers report frustrations with having to re-enter details multiple times. Despite these occasional complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent service”
“I'm an existing customer and applied online for a savings account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | 3.2 out of 5 (fair) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: The Co-operative Bank is #2 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 3.2).
60 reviews of The Co-operative Bank. Filter by what matters to you.
Over a year ago
Kevin marquis always helps me and my friend. He is always kind and supportive
Over a year ago
Sharon at the Caerphilly branch was very good knew all the relevant details of the business we were there to discuss and also advise on other things we are considering
Over a year ago
Sharon at the Caerphilly branch was friendly, helpful and very patient, I suffer with depression and anxiety so I was extremely nervous about the appointment.
Quick answers to the questions people ask most.
Yes, The Co-operative Bank is a legitimate financial institution with numerous verified reviews. Customers have shared positive experiences, particularly highlighting the professionalism and helpfulness of staff.
No, The Co-operative Bank is not a scam. It has a solid reputation supported by real customer feedback, with many users praising the clarity and assistance provided by representatives.
The Co-operative Bank offers a range of financial services including current accounts, savings accounts, and ISAs. Customers have reported receiving helpful advice on various account options.
The Co-operative Bank accepts various payment methods, including direct debit, online transfers, and in-branch payments. Customers have found the process of setting up accounts to be straightforward.
You can contact The Co-operative Bank through their website, by phone, or by visiting a local branch. Many customers have praised the helpfulness of staff during telephone and in-person appointments.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I'm an existing customer and applied online for a savings account. In spite of having to enter my s/c and a/n, I had to re-enter all my details, including having to put a space in the postcode FHS. I'm sure the CSAs are all very nice but the website is atrocious, it's like going back in time twenty years. Add to that you can't add a known device, so have to have a stupid verification code EVERY damn time you log on. The app is atrocious too, but that's a complaint for another day. I need to look into other ethical banks, as this is just too painful to continue with. I hoped they'd raise their game after the takeover, but they're as rubbish as they always were.
Kevin marquis always helps me and my friend. He is always kind and supportive
Sharon at the Caerphilly branch was very good knew all the relevant details of the business we were there to discuss and also advise on other things we are considering
Sharon at the Caerphilly branch was friendly, helpful and very patient, I suffer with depression and anxiety so I was extremely nervous about the appointment.
Michelle, at Colchester's Co-op Bank, was extremely helpful in talking me through the process of setting up an ISA. Everything was explained clearly and calmly, and I was given plenty of opportunities to ask questions or clarify any details.
Spoke to donna and jason in sunderland branch
Excellent service
Kevin Marquis is a very knowledgeable and professional advisor. We talked in detail about different types of accounts and financial services - his advice was golden. I definitely will return for more service at a later stage.
Emma and the proceeding worker were very pleasant and knowledgeable. They listened to me carefully and were very helpful.
We had an online interview with Farah from the Oldham branch, and she was patient and gave us the information we needed to start a current and savings account. We were very satisfied with the service we received and look forward to being customers with CO OP Bank/
Deb Pugh was very professional and thorough, service with a smile, thank you.
I wanted to open a new savings account and also have the best account for a recently matured regular savings account. I was transfered to Ellie (Crewe team) who was extremely helpful, precise and pleasant. My late husband and I have banked with the Cooperative bank side 1994 and have always been more than happy with the service received.
Very satisfied with the service I got from Kevin in wood green. He always looks after me and very friendly
Felt nice to meet Kevin marquis after long Happy with his service as usual
Ellie was very helpful, clear and concise.
did what it said on the can
A very useful meeting with Jason, in the Sunderland branch, to discuss account options.
Ollie (Huddersfield Branch) was really helpful in assisting me re: saving accounts. He was friendly, polite and clear in his explanations. He clearly understood what I was wanting to achieve and patient re: interruptions and answering my questions as we went through options. All sorted within a reasonable time and finished the call knowing exactly what I'd done and what benefits it was to me.
Had an appointment with Sabrina aziz is was a great and easy experience because of her. She makes things simple and easy to understand. Her communication and people skills are brilliant, making her great for the job.
The Co-operative Bank is a UK-based financial institution specializing in personal banking services. The company offers a range of products including current accounts, credit cards, and savings accounts, all designed to meet the needs of individual customers. With a strong emphasis on ethical banking practices, The Co-operative Bank is committed to ensuring that customer funds are not invested in unethical industries or practices. Targeting consumers who value social responsibility and ethical finance, The Co-operative Bank positions itself as a reliable alternative to traditional banks. The bank promotes transparency and accountability in its operations, appealing to customers who prioritize ethical considerations in their financial decisions. By providing online banking services, the company aims to enhance convenience for its customers while maintaining a focus on responsible banking.
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