Elena
1 review
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I'm an existing customer and applied…
I'm an existing customer and applied online for a savings account. In spite of having to enter my s/c and a/n, I had to re-enter all my details, including having to put a space in the postcode FHS. I'm sure the CSAs are all very nice but the website is atrocious, it's like going back in time twenty years. Add to that you can't add a known device, so have to have a stupid verification code EVERY damn time you log on. The app is atrocious too, but that's a complaint for another day. I need to look into other ethical banks, as this is just too painful to continue with. I hoped they'd raise their game after the takeover, but they're as rubbish as they always were.
