Review summary

Clayton Hotels has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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One to avoid as mis sold

I stayed in the Clayton in cardiff with my wife and son and booked 2 executive rooms. I was given rooms 922 and 925 not executive rooms as these were on the 10th floor. So conned. The corridor had a horrible smell the rooms were dirty and dark the bed very small more like a large single and the bed and chairs very worn One room looked at a wall the other had a small window in the corner. The bathroom was clean but in need of replacement very tatty. The bar and restaurant were much better but expensive I booked a drinks package but was told in company this could not be the case as it was only for special occasions quite embarrassing the reception apologised and told me this was wrong and refunded me for it. I am left feeling disappointed and conned. My recommendation is stay somewhere else.

P
Friendly staff

⭐⭐⭐⭐ Comfortable Stay in a Great Location Stayed at Clayton Hotel recently my room was clean, and the bed was ok . Staff were friendly and helpful. Great location near the city centre. Only downside was a bit of a wait at check-in and breakfast.

Rooms very dated

Rooms very dated. Television didn’t work 3 x attempts by staff to get it working. Offered a change of room at 11:45pm 🤦‍♀️ can’t remember when I stayed in a hotel with a shower over the bath and a shower curtain 😂 but staff very friendly and professional. Restaurant staff lovely no complaints. Hotel needs a refurb. But very clean so cleaning staff doing a good job. No complaints with staff but defo needs to be upgraded better hotels in the area. delta, tribe x

D
Daylight robbery

I booked a room with Clayton Hotel Cardiff Lane, and they cancelled it almost immediately after I paid. I never received a refund, despite emailing them for weeks with no response. Eventually, I had to dispute the charge through Revolut and got my money back — only for Clayton Hotels to dispute the refund and take the money back again, even though I never stayed there and they provided no service whatsoever. This is completely unacceptable and feels like theft, plain and simple. Avoid this hotel group at all costs — unresponsive, unprofessional, and clearly have no issue keeping your money without delivering anything in return.

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All reviews

163 total • Write a review

Showing 51 - 60 of 159 reviews
tM
1 out of 5 stars

Horrendous treatment at Clayton…

My husband and I stayed at Clayton hotel Dublin airport with our daughter on the way to America and the treatment we received was horrendous. Firstly the woman at reception was so ignorant to me because she tried to inform me our name wasn't there so we didn't book the room, I explained to her we had booked it over two months ago and when I took out my phone to get up the email it turned out she was spelling our last name wrong. She didn't even have the decency to apologise to us. My husband was disgusted at her treatment with me! Secondly myself and my husband decided to go for a walk over to the garage across the road with our daughter to get her milk and my husband went down ahead of us to wait at reception for us. As he was waiting at the double doors leading to the elevators with his white card in his hand clear to be seen the manager on duty that night walked over to him and asked him was he staying there, he said yes he was just waiting for his wife and daughter, he then asked my husband what room he was in which my husband told him, then he proceeded to pull the room card out of my husband's hand and inform him he was checking it. My husband was mortified as there was lots of people there when this happened. When I went to complain about what he did he told me that it was standard procedure because my husband was standing there. when I asked him did he pull the room card out of everyone that was standing there's hand, he couldn't reply to me other then say my husband looked suspicious to him which was pure and utter cr#p. He was simply waiting outside the door for us!!! This is disgusting behavior and we have stayed there everytime we have flown anywhere but I can tell you after that we will never stay there again. The manager was a very large man of foreign nationality and very ignorant to us and when I said I would be going over his head with my complaint he started laughing at me and said to who I am the manager !!!!

Date of experience: November 29, 2023

JP
1 out of 5 stars

Rude staff..

Rude staff... Not a safe place for children rough crowd hanging out around the reception door with bouncer's staff at night terrible food if you can get a seat, needs knocking down....

Date of experience: November 26, 2023

AB
4 out of 5 stars

Great Hotel but the food didn’t match it

We stayed at the GLASGOW Clayton hotel 7-8 November, the hotel was superb & the staff were a credit to the hotel, slightly confusing trying to find the correct lift but easily negotiated. Our stay was on a bed & breakfast basis the breakfast was plentiful & fresh so on our last night we decided to eat in the hotel unfortunately the food was very disappointing my wife had a salmon dish which was overcooked and the sauce served with my steak was very watery and insipid. We would stay here again but unfortunately we would not be dining there.

Date of experience: November 13, 2023

Z
5 out of 5 stars

We stayed at the Clayton Hotel…

We stayed at the Clayton Hotel Birmingham. On arrival we were upgraded immediately to an executive room. The staff were very pleasant and accommodating. In the morning, we arrived late for breakfast, but the team made us feel very comfortable and we were not rushed at all. Prashant was the most helpful and deserves special mention. Would definitely stay again !!

Date of experience: October 26, 2023

B
3 out of 5 stars

Clayton Hotel - Cardiff Lane, Dublin

Lovely hotel and friendly staff in a great location. Swimming pool is ideal for small kids. One issue I had though was that our room key card was deactivated before we had checked out. Check out time is 11am, which is a little early given the prices charged and the fact that check-in is not possible before 4pm (website says 3pm is possible, but our room wasn't ready until 3:45pm and there was a lot of other folks waiting around in the lobby). Coming back from a post-breakfast swim with the kids our room key card was deactivated by 11:05 so we had to go all the way back to reception to get it sorted. Means our enjoyable trip ended on a downer. Suggest guests are given a long grace period - say an hour.

Date of experience: October 24, 2023

WT
5 out of 5 stars

Great experience

We had a great experience dining at the Clayton Hotel Leopardstown. The food was tasty and the service was fast. Thanks to waitress Lea for making the experience enjoyable and especially for the advice on wine choice. I recommend this restaurant.

Date of experience: October 19, 2023

dM
5 out of 5 stars

Simply the BEST

Just come back from the claytons hotel in Bristol and i cannot begin to say how amazing this hotel is. Its beautifully decorated in contemporary style. Spotlessly clean. Food absolutely gorgeous. Great location to harbour and centre. Beautiful building and on a quaint street. Our room which was an accessible room was really big. The staff went above and beyond, so attentive, caring and always asking if everything ok, nothing to much trouble. Best hotel by far. Thankyou 100% to all the staff you made our stay perfect

Date of experience: October 15, 2023

L
1 out of 5 stars

Leeds - rude and abrupt staff

4 weeks to get a refund as staff had overbooked the room and charged card on numerous occasions. Unhelpful and downright rude staff. Female on Friday check in would rather argue I didn’t have a reservation than attempt to rectify the situation when presented with the booking reference. Then phoned down to reception and the same rude female hung up on me when I had complained about the room. Never had such dire service in my life at Leeds, certainly won’t be coming back anytime soon. Get a job you enjoy rather than taking it out on the customer asking basic questions! Seemed to get pleasure in being rude and talking down to other customers too

Date of experience: October 1, 2023

TS
1 out of 5 stars

Clayton Belfast

We stayed at Clayton Belfast for 2 nights. The hotel is not a four star. The phone was covered in dust and out of order. Shower/bath area had black mould and toilet seat was loose. Pool area no chairs to rest. No cups for the water filter. The Steam room is not up to the regulations. Steam splashed out from the bottom and burned my feet, same had happened 2 others on the same.

Date of experience: September 18, 2023

JR
5 out of 5 stars

I stayed here with a friend of mine a…

I stayed here with a friend of mine a few nights ago at your burlington road hotel and we dealt with Christina who was very professional, curtious and polite, we where looking for a recommendation for somewhere to eat in the city see gave is three suggestions and direcrions to all of them food was amazing and it really made our night at the hotel couldnt thank her enough, we where lucky enough to deal with her upon check out and she remembered us asked how our stay was and did we enjoy our food, she is a real credit to your company , Thanks so much will be staying again for sure.

Date of experience: September 2, 2023

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