Clayton Hotels
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Horrendous treatment at Clayton…
My husband and I stayed at Clayton hotel Dublin airport with our daughter on the way to America and the treatment we received was horrendous. Firstly the woman at reception was so ignorant to me because she tried to inform me our name wasn't there so we didn't book the room, I explained to her we had booked it over two months ago and when I took out my phone to get up the email it turned out she was spelling our last name wrong. She didn't even have the decency to apologise to us. My husband was disgusted at her treatment with me! Secondly myself and my husband decided to go for a walk over to the garage across the road with our daughter to get her milk and my husband went down ahead of us to wait at reception for us. As he was waiting at the double doors leading to the elevators with his white card in his hand clear to be seen the manager on duty that night walked over to him and asked him was he staying there, he said yes he was just waiting for his wife and daughter, he then asked my husband what room he was in which my husband told him, then he proceeded to pull the room card out of my husband's hand and inform him he was checking it. My husband was mortified as there was lots of people there when this happened. When I went to complain about what he did he told me that it was standard procedure because my husband was standing there. when I asked him did he pull the room card out of everyone that was standing there's hand, he couldn't reply to me other then say my husband looked suspicious to him which was pure and utter cr#p. He was simply waiting outside the door for us!!! This is disgusting behavior and we have stayed there everytime we have flown anywhere but I can tell you after that we will never stay there again. The manager was a very large man of foreign nationality and very ignorant to us and when I said I would be going over his head with my complaint he started laughing at me and said to who I am the manager !!!!