City Gas is a London-based heating specialist offering a comprehensive range of services in boiler repair, installation, and servicing. Owned by experienced heating engineer Stephen Chadwick, the company benefits from a legacy that spans three generations. City Gas is dedicated to providing reliable and efficient heating solutions tailored to the needs of residential customers in the London area. The company focuses on diagnosing and swiftly repairing boiler issues, ensuring that clients' heating systems are restored promptly. In addition to repair services, City Gas specializes in installing new boilers, collaborating with industry-leading manufacturers to deliver quality products. With a commitment to expertise and customer satisfaction, City Gas serves as a trusted provider for those seeking dependable heating solutions in London.
City Gas receives high praise for its reliable and efficient service, particularly in boiler repairs and installations. Many customers highlight the company's professionalism, with reviews noting quick response times and knowledgeable staff who provide clear, upfront quotes without hidden fees.
Reviewers appreciate the consistent quality of service over the years, often mentioning successful resolutions to complex issues that other companies failed to address. However, there are notable complaints regarding punctuality, with one customer expressing frustration over a missed appointment window that resulted in wasted time. Despite this criticism, the overwhelming sentiment remains positive, with consumers valuing the overall service experience. City Gas is recognized as a competent and trustworthy choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 12 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“We've been with City Gas since our first child was born”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · HVAC Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,129 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 195 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 192 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 103 |
Bottom line: City Gas is #4 of 5 on overall rating in this group.
12 reviews of City Gas . Filter by what matters to you.
Appointment given from 0900 to 1100, and its 1130 and they are still not here.I took half day leave to wait around and waste my time when im held back with loads of work.This is un acceptable
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City Gas is a London-based heating specialist offering a comprehensive range of services in boiler repair, installation, and servicing. Owned by experienced heating engineer Stephen Chadwick, the company benefits from a legacy that spans three generations. City Gas is dedicated to providing reliable and efficient heating solutions tailored to the needs of residential customers in the London area. The company focuses on diagnosing and swiftly repairing boiler issues, ensuring that clients' heating systems are restored promptly. In addition to repair services, City Gas specializes in installing new boilers, collaborating with industry-leading manufacturers to deliver quality products. With a commitment to expertise and customer satisfaction, City Gas serves as a trusted provider for those seeking dependable heating solutions in London.
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