Gas Worx Southampton Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I was recommended to speak to Stuart from Gas Worx about a heat pump. We had a brief phone call, and he explained what they are as I know very little about them. I was very happy with the service and quote provided. The installation isn’t complete yet, but I’m looking to book it later this year.
What went wrong? OK, well, my Mother 80, allowed Sam and his men to put their scaffolding up in her garden to help access her neighbours roof. This resulted in two plant pots being smashed, pictures are available. Sam, has told my mother repeatedly, that he is a man of his word, and will replace the pots. Firstly he blamed the scaffolders, who then insisted it was not their fault and that they did not cause the damage, this then led to a number of messages between everyone, which basically ended up saying that these plant pots would be replaced buy Sam, who you may remember gave 'his word'. I have sat quietly in the background throughout this almost Fawlty Towers episode but now feel it is time to pitch in with my 2p worth. I don't know how much Sam made from this job, but replacing two simple plant pots, which he said he would, being a man 'of his word' would be a lot cheaper than what comes next. My Mother is 80 years old, all she wanted was for this Company to replace her two simple, plain plant pots, around thirty pound, which they said they would do, but they have brushed my mother aside like she is an irritant, ignored her, lied to her and now frankly do not even reply to her texts. Now ignoring her pleads and texts for weeks to replace the pots that they smashed, which, remember, Sam being a man of his word said he would personally replace. Please remember, she gave them permission to put their scaffolding up in her garden. He has been given plenty of opportunities to respond to these pleas, and now he clearly feels he has got away with this one. Hence this review. Do not let this Company intrude into your life or property, Sam is not a man of his word.
Great experience from start to finish. From the initial consultation and the discussion about the quote and technical details to the installation day with Ryan and his team. Thermaskirt installation in the new dinning area was really smooth. Not to mention that Ryan was immediately available for some quick answers to our queries following the installation. Very happy with the overall service. Highly recommended!
Ryan and Ed arrived on time for the annual boiler service. Job completed in the usual clean and efficient manner.
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I was impressed with Sam from the start when he came to do the estimate for the heat pump When Sam and Ryan arrived to install the pump they were very thorough and clean with their work didn’t leave any mess nothing was too much then they went above and beyond their duties to work around us I will be happy to recommend Gas Worx Southampton for the heat pump installation Jarnail Khatkar
Date of experience: June 6, 2025
Polite, clean, tidied up every day and did the job the way they said they would do. Some initial hiccups but these were rectified promptly and cheerfully.
Date of experience: May 24, 2025
I requested a gas fire and was given a very fair estimate. However, I decided to have a different one fitted as it had some extras which I liked. This was no problem and the estimate changed to reflect the higher purchase price. The set a date, completed the the removal and instillation of the new fire. Cleaned and tided the area. The installer, whose name I am afraid I have forgotten (old age) , was very cheerful and respectful throughout the job. Very pleased.
Date of experience: May 20, 2025
Friendly and efficient service. Chap who did the service was kind and professional.
Date of experience: May 20, 2025
Excellent service, which was immediate.
Date of experience: April 15, 2025
Be aware these guys charge by the time their vehicle is on site. If they work very slowly, with plenty of chatting and downtime then they will charge you for that. That is how a simple toilet flush change came in at 2 hours of labour, after I had already isolated, drained and dried the cistern. Check out YouTube to see plumbers taking a fraction of the time to do the same job, and agree a labour charge before engaging these guys.
Date of experience: April 14, 2025
Very professional, reliable and honest. Sam fixed my central heating which I can only say was very difficult as it was in a small cupboard. He worked though out the day to make sure I had heating. He explained what he had done and why the problem occurred. If you want a company that does not cut corners and provides a excellent service gas worx is for you This is gas worx not gas works. Thanks again Sam
Date of experience: January 16, 2025
Prompt response from Gas Worx for a boiler/heating/hot water issue during the Christmas period - was able to diagnose the problem very quickly. Friendly , professional service. Clear explanation of the problem and the solution. Prompt documentation sent through of work carried out.Many thanks
Date of experience: January 4, 2025
Sam & Ed were very professional and did a great job replacing the top trim around my Thermashirt. They were friendly, polite and cleaned up after themselves. Sam worked into the evening to get the job done to an excellent finish. Very pleased and would recommend
Date of experience: September 19, 2024
