citizenM hotels has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and expensive.
Ik vind het zo gek dat het aantal sterren zo laag is!Wij verbleven in Parijs-Champs Elysees en het was fantastisch.Natuurlijk is het duur en maakt het contactloze verblijf het een beetje onpersoonlijk maar áls er iets is,is er meteen iemand bereikbaar! Wij vonden het helemaal top!Locatie perfect,kamer perfect (midden in de drukte en toch helemaal stil) én dat dakterras is echt té lekker!
I've stayed in citizenM hotels in a few cities around the world and always really enjoyed the experience but last year, they upgraded my account to the gratitude membership for free. I didn't do anything, it just happened. Today, they tried to take $120 from my account as a renewal. I find this incredibly sneaky. There was no warning that I would be charged unless I took action. It just feels really dishonest, especially as my initial upgrade was unsolicited. I likely won't use them again after this
After a cancelled flight I got a last minute night in the Amsterdam Schipol hotel. The hotel is very close to the terminal. I had a good breakfast, nice bed and the most friendly staff I met during my whole Netherlands stay. Yes, the rooms are small but is an airport hotel, not made for long holidays and is making good use of the space. Loved the Ipad that controlled everything, the noise suppression room and the fact that the blinds really kept the room dark. Will definitely stay here again for short city breaks as better and cheaper than the hotel I had in Amsterdam
Size of the room, very small, few hairs in the bed, marks on the bed duvet cover sheet, some hairs on the shower tray floor. Sink is outside the shower and toilet cubicle. It seems everything is crammed in to a box room. Width of the room is the width of the bed. No tea or coffee in the room. With regards to the breakfast, pretty average, scrambled egg not nice, streaky bacon served, no salmon after being told by the staff there was. Lack of communication. Total price £355.00. Not good value for the price. Two positive comments, staff were friendly and views from the room and rooftop bar, very good.
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www.citizenm.com81 total • Write a review
In early October 2024, I booked accommodation and citizenM Paris Charles de Gaulle Airport for the 25th April 2025. My flight scheduled to arrive at 1900 hours. I was to catch a train to the south of France the next morning. Air India contacted me in November to say the flight had been changed and was arriving in Paris at 0315 hrs on 26th April so that by the time I had cleared the airport and got the hotel it would have been 0600 hrs and I was to catch the train at 0830 hrs. There was no other flight with Air India so I didn't need the accommodation. I understand, now, that there is a no refund policy once confirmation of reservation that is written at the bottom of the agreement, but I still expected some understanding and flexibility in this policy in light of changes that were out of my control. I received no such customer support except a blanket refusal to even consider options other than booking another day. When am I going to be staying in Paris when I live in Australia??? This policy is all about the company making money at no cost to them except poor customer service. There are three changes the company should consider. Firstly, that this no refund policy is unusual and extremely unfair, especially when I was booking 5 months ahead with all the vagaries of air travel and should be cancelled Failing that, the policy should be raised prior to committment and the purchaser should have to acknowledge that they are aware of the policy. And finally, there should be some flexibility in the policy for individual cases like mine.
Date of experience: December 22, 2024
Der tilbud og et års binding er virkelig snyd og bedrag-
Date of experience: December 18, 2024
De kamer was prima met een lekker bed, en leuke futuristische inrichting en op loopafstand van Schiphol. Wel is de digitale afhandeling nogal onpersoonlijk en er moet daarmee niets misgaan, want dan kom je niet voorbij de bots
Date of experience: November 15, 2024
This is the second time we stayed here. Like the hotel and the location but At night the AC shuts off and gets hot in the room. Sweating in the bed. Need to be cooler at night
Date of experience: November 3, 2024
Awful 😢 I had high hopes for this hotel but sadly an awful experience. Too much technology and not enough human to human interaction. Cocktails 🍸 overpriced, dull and poor Beer 🍺 overpriced £7.70 a pint Food 🥘 overpriced and low quality Spent £88 on one meal never again! You can’t beat a premier inn
Date of experience: October 30, 2024
Har lige boet på CitizeM i London. Kom hjem på hotellet efter en lang dag i byen, hvor jeg opdagede at mit værelse ikke var gjort rent. Man skal så åbenbart bruge iPaden på værelset og klikke af, hvis man vil have gjort rent. Man skulle tro at det var et vandrehjem - men til de priser som CitizenM tager for et værelse, burde rengøringen være en selvfølge. Man har ikke en chance for at vide at man skal registrere at man vil have rengøring, da man selv tjekker ind i receptionen - der er heller ikke en receptionist der fortæller én om rengøringen og der er heller ikke en stor information på værelset. Mega skuffende
Date of experience: September 20, 2024
Joining up with a subscription means you pay $18 monthly for 12 months a minimum of $216 for nothing but a minimal discount...this is an absolute scam and I would avoid these hotels...full stop
Date of experience: September 13, 2024
US
I booked the wrong date by mistake and was charged the full amount, absolutely no refund was offered or credit or discount on a future stay or to even change the dates of my booking. Bear in mind that the booking I made was accidentally 1 month in advance for a Saturday night, so they will almost certainly resell the room and still keep my money which is basically theft. Awful customer service.
Date of experience: August 22, 2024
US
I was charged twice for a room at their Paris CdeG Airport hotel! I had booked a room for the night of Sat May 4th / Sun May 5th through a well-known booking site. The booking site took my money on May 3rd. In the event we arrived at the hotel around 00.05 hrs on Sun May 5th after a flight delay. We had previously informed the hotel that this may happen. Their system apparently allowed for this. I only noticed a day later we were charged €127.30 again by the hotel on arrival!. Despite many attempts by email and (unanswered) phone calls to look into this and have our payment refunded, this never happened. I am still out of pocket by €127.30. This was my third time in one of their hotels but will be my last. I recommend you avoid this hotel group completely as their customer service does not exist.
Date of experience: August 8, 2024
