citizenM hotels
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Piracy: no refund for cancellation no matter the reason
In early October 2024, I booked accommodation and citizenM Paris Charles de Gaulle Airport for the 25th April 2025. My flight scheduled to arrive at 1900 hours. I was to catch a train to the south of France the next morning. Air India contacted me in November to say the flight had been changed and was arriving in Paris at 0315 hrs on 26th April so that by the time I had cleared the airport and got the hotel it would have been 0600 hrs and I was to catch the train at 0830 hrs. There was no other flight with Air India so I didn't need the accommodation. I understand, now, that there is a no refund policy once confirmation of reservation that is written at the bottom of the agreement, but I still expected some understanding and flexibility in this policy in light of changes that were out of my control. I received no such customer support except a blanket refusal to even consider options other than booking another day. When am I going to be staying in Paris when I live in Australia??? This policy is all about the company making money at no cost to them except poor customer service. There are three changes the company should consider. Firstly, that this no refund policy is unusual and extremely unfair, especially when I was booking 5 months ahead with all the vagaries of air travel and should be cancelled Failing that, the policy should be raised prior to committment and the purchaser should have to acknowledge that they are aware of the policy. And finally, there should be some flexibility in the policy for individual cases like mine.