Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
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US
I cannot recommend Charters highly enough. Alice Mackonochie understood our needs and proactively assisted us with our search for a property and found us the perfect home. Jo Goddard seamlessly managed the purchase process with honesty, efficiency and humour. (Despite us not being the actual client.) This lovely, local company clearly employs brilliant people and it shows with the excellent service they provide.
Date of experience: March 4, 2025
US
A big thank you to Peter Nobbs, of Charters. We had great tenants that unfortunately moved out leaving the flat in a less than ideal conditions, and us with a very large bill. The move in and move out reports by Charters were solid, and well evidenced with photos and descriptions and with Peter steering the ship we were able to recoup a good portion (>70%) of the costs entailed, from TDS - it's really heartening to deal with an agency that know where and how to find balance and can deal with regulatory bodies to make sure a fair outcome for all. Thank you!
Date of experience: March 4, 2025
From start to finish, Charters made the process of selling our home an easy process. Storme from the Park Gate office gave us a warm feeling that we were with the right agency, providing strong supporting evidence to back up the valuation. We were a little concerned at the lack of viewings, but this was because prospective viewings were thoroughly vetted before a viewing was proposed. Just 4 viewings yielded 2 offers the first fell through, and the second resulted in the ultimate sale. Kerry and Sarah from the sales team were very supportive of our search and quickly grasped what were our go no-go items, ensuring we only looked at viable properties. And Jo maintained a good follow up as our sale progressed, ensuring that we were kept informed of what was happening in the chain below.
Date of experience: March 4, 2025
US
We have just completed on our house sale & purchase. We selected Charters Estate Agents in Southampton for their local reputation and professional approach. There was a whole team of their people involved at various stages in the process but throughout it all Oliver Collins, valuations manager, was our main and consistent contact. He was knowledgeable, professional, easy to contact and personable. Oliver reassuringly kept in close contact from our initial enquiry to the successful conclusion of sale and onward purchase.
Date of experience: March 4, 2025
My appointment with Amelia Haines was timely, I didn’t have to wait for Amelia. She was right on time, kindly and straight to the point. All questions asked were answered to the best of her knowledge.
Date of experience: March 3, 2025
I am buying through Charters in Bishops Waltham. Firstly their staff in the Bishops Waltham office have been brilliant throughout, very professional and always friendly. We had a disaster last year when our buyer pulled out at the last moment but they stuck with us and helped us to get the house we were after. Having had an offer accepted their sales progression team were brilliant. Taking the lead and pushing through the sale. It's probably wrong to do this but I will name check the two people who have been absolutely great, Lewis Pearce at Bishops Waltham and Stephen Henry in the sales progression team. Thank you both.
Date of experience: March 3, 2025
Fantastic service from Stephen at the Chandler’s Ford branch. Took the stress out of buying a house.
Date of experience: March 2, 2025
Charters at Park Gate branch recently helped with securing a tenancy for us. Their service and professionalism was second to none and our Lettings Negotiator Lily Mott went above and beyond our expectations to assist. Her professionalism and expertise was exceptional. Would highly recommend this branch.
Date of experience: February 28, 2025
I have to say that the agent service from Charters (Park Gate) has been nothing short of exemplary !!! In particular, I have been hugely impressed with Ms. Kerry Little - her professional approach, sensitivity, integrity, flexibility and strong communication have been first class and second to none. I would also like to pay credit to Sarah who was equally professional and informative when she hosted a recent viewing for myself and my family ... In short, i have no hesitancy in recommending Charters (and the team at Park Gate in particular) as THE agent of choice for selling/buying properties in the South Central area !! 😀
Date of experience: February 27, 2025
