Review summary

Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

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Stress free and easy experience, agents helpful, attentive and understanding

I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!

Personable & Friendly experience

Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.

A
Excellent service

We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!

H
It was a pleasure to have Maya helping…

It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.

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All reviews

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Showing 261 - 270 of 996 reviews
C
5 out of 5 stars

Lucie from Charters Farnham branch has…

Lucie from Charters Farnham branch has made the whole moving process an absolute dream for me. From start to finish she has answered questions promptly and efficiently. I would highly recommend Charters as a whole. Cody

Date of experience: April 22, 2025

JB
5 out of 5 stars

Zoe and the Fareham/Gosport Office

I asked my Daughter to introduce herself to Zoe and to Kelsey who deal with renting in Fareham and now Gosport, Zoe called me a few times about properties and has subsequently been so attentive and helpful. My daughter has a disability which makes things in this field difficult. From start to finish a faultless service and delightful to be contacted rather than having to chase... Absolutely recommend Zoe and the fareham and gosport office.

Date of experience: April 22, 2025

GP
5 out of 5 stars

The whole team at Charters are…

The whole team at Charters are knowledgeable and professional and made what could be a stressful journey into an enjoyable experience.

Date of experience: April 22, 2025

A
5 out of 5 stars

Good service

Charters (Niamh Clouston) have been managing our properties for the past 2 months, after taking over our previous agents and have been efficient and responsive.

Date of experience: April 21, 2025

L
5 out of 5 stars

Lily was brilliant

Lily was brilliant, she was so helpful and was very supportive throughout the process. The company as a whole were also very helpful making it an easy process and would definitely recommend charters if your looking for an easy transition:)

Date of experience: April 18, 2025

I
5 out of 5 stars

Andy Jerram was amazing in helping my…

Andy Jerram was amazing in helping my partner and I find a flat, super responsive and helpful, would use Charters again absolutely.

Date of experience: April 17, 2025

AS
5 out of 5 stars

Great experience with Sophie!

We recently worked with Sophie Pickering to find a rental property, and the experience was great from start to finish. They were professional, friendly, responsive, and honest, making the whole process smooth and stress-free. They really listened to what we were looking for and found us the perfect place in no time. Highly recommend!

Date of experience: April 17, 2025

P
5 out of 5 stars

Exemplary customer service

Recently I have been viewing a property with Sophie Buontempo. I cannot recommend her enough. She has been so lovely every step of the way and always full of kindness, helpful advice, property knowledge, and patience. The whole team has been lovely, but I especially recommend her, for her excellent customer care

Date of experience: April 16, 2025

JF
5 out of 5 stars

Our house was sold (STC) within two weeks.

Our house was sold (STC) within two weeks. A property valuation that truely matched the current market trends, extremely good photographs and a polite and very professional approach from the whole team. Viewers were checked for creditability and therefore our time was not wasted by people who could not proceed. All brilliant.

Date of experience: April 16, 2025

WT
5 out of 5 stars

A nice stress-free process and great service!

The process was very speedy and free of hassle. Sophie was brilliant during the entire process. Huge thank you to her! :)

Date of experience: April 16, 2025

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