Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
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This review is specifically for Amelia who has been the agent who helped me through the process of founding my new flat to rent. I was finding the experience quite stressfull initially but Amelia kept on showing me new options according to my preferences and finally we found the right one. Thank you so much for all the support and resilience.
Date of experience: May 2, 2025
We recently sold our house with the help of Carly Gale from Charters Estate Agents, and we couldn't be happier with the experience. From the very beginning, Carly was professional, knowledgeable, and incredibly supportive. They guided us through every step of the process, ensuring we understood all our options and felt confident in our decisions. Their expertise in the local market was evident, and they worked tirelessly to get us the best possible outcome. Communication was always clear and timely, and we felt genuinely cared for throughout the entire journey. We highly recommend them! Thank you for your outstanding service!
Date of experience: May 2, 2025
We have been looking for a property for a while and the experience with Ellie Sidwell of Charters Estate Agents - Bitterne - has been fantastic. Ellie was always doing the best to accommodate us, changing things at short notice to accommodate us around other life commitments and other viewings. Ellie was very knowledgeable and professional, and quick to come back to us with any updates or responding to queries that on properties. I am deeply grateful to Ellie and her colleagues at Charter, who were also highly professional and helpful at all times!
Date of experience: May 2, 2025
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After viewing a number of rental properties with a variety of agents, our experience with Charters was definitely one of the best. Lily Mott was extremely helpful throughout, giving us a thorough viewing of the property and answering our questions, without making us feel rushed or under pressure. The process so far has been really smooth and we look forward to moving into our new property soon!
Date of experience: May 1, 2025
This review is specifically for Jay, estate agent at Charters. Helped me through the whole process of moving into a flat, available at all times of the day to help me with queries and moving in process. Had a small issue with the landlord that Jay worked hard to get resolved efficiently, at which he did. Thank you Jay.
Date of experience: May 1, 2025
Danielle has been superb in setting up our marketing for our flat sale. She has listened to our thoughts and also made invaluable suggestions to help make the property more appealing.
Date of experience: May 1, 2025
Charters is doing a great work in the property market. The simplicity and sincerity of their staff is second to none. Today’s viewing with Andy was wonderful despite the fact that I had earlier called him to cancel. He still was able to fit me in to view the property in a very short notice. Kudos to you Andy.
Date of experience: May 1, 2025
Great experience working with Lily and the others in sorting out our new rental home.... couldn't be more helpful
Date of experience: May 1, 2025
Charters looks after a rental flat for me. Niamh, as the property manager, has always been good to deal with - quick to sort out out any issues and very professional. I highly recommend the company.
Date of experience: May 1, 2025
