Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
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Renting through Beals/Charter's Gosport for the past two years has been a generally positive experience, largely due to Jade. She's consistently been a helpful and responsive point of contact whenever I've needed assistance. Any questions or issues I've had during my tenancy have been handled professionally and efficiently by her. Jade's friendly and approachable nature has made communication straightforward. The four-star rating is due to a specific area for improvement within their services. While my direct interactions with Jade and Team at Gosport have always been excellent, the communication from the maintenance and inspection teams could be more proactive and transparent. In summary, my two years renting with Charter's Gosport have been smooth, and Jade's dedication has been a key factor. Enhancing communication from the maintenance side would easily make this a five-star experience easily.
Date of experience: May 8, 2025
I had Amelia when going through with this and she was very helpful, so polite, and would help me out if I was stuck on anything. Definitely recommended talking to her!
Date of experience: May 7, 2025
Thank you so much to James Nunez and Sarah Tyson we couldn't have compleated our sale without them. They did the work that our solicitors should have been doing. We can’t thank you enough for going above and beyond. The only thing we would have done differently is to use a local solisitors who we could have had face to face with Instead we went with the ones which Beals suggested. It took almost 8 months to sell our house we weren’t buying and there was no chain. The solisitors kept leaving just as we were about to exchange. We ended up with 3 different Solistor’s. Only one Nicky Johnson seemed to know what she was doing, Then she left overnight and we got given a trainee Who was useless. James then stepped in for us and we finally got to complete our sale We would definitely use Beals again as they were so helpful through what was a very stressful situation Thanks again to James Nunez and Sarah Tyson.
Date of experience: May 7, 2025
US
I had a really positive experience renting through Charters Estate Agents, and I especially want to highlight the support provided by Niamh Clouston, my property manager. Communication was consistently excellent—any issues we raised with the property were dealt with swiftly and resolved promptly. The moving out process was smooth and stress-free, which really made a difference. Even after I’d moved out, Niamh went above and beyond by helping me retrieve some mail that arrived later. It’s rare to find such reliable and responsive service in the rental market, and I’m genuinely grateful for the professionalism and support throughout my tenancy. Highly recommended!
Date of experience: May 6, 2025
US
I had a very nice appointment today to view a property with Andy Jerram, she was wonderful, there in time, with a cheerful mood and really easy to approach. She answered all my questions about the property successfully, I am really happy with the treatment given.
Date of experience: May 6, 2025
So when I decided to move I did not hesitate in choosing Beals now Charters due to the experience and genuine friendliness of the company. James N and Sarah (Havant branch) were amazing to deal with from start to finish. They answered all questions and queries. They always kept me informed of the situation through the entire process, taking the stress out of the situation. They are very efficient at communicating with all parties involved in the chain. Would certainly recommend Charters of Havant, and will definitely use them again.
Date of experience: May 6, 2025
Great communication throughout the process, Once the Winchester office had handled the sale of the property, Jo was involved in getting everything completed, excellent level of communication throughout, all at a time when the housing market is not exactly vibrant.
Date of experience: May 5, 2025
Over the past few years we have sold 4 properties and used Charters for all of them. We have always received excellent service from James Nunez and the team at the Havant branch. They always keep you informed of the situation through the entire process, taking the stress out of a what could be a fretful time for some people. They are very efficient at communicating with all parties involved in the chain. Would certainly recommend Charters of Havant, and will definitely use them again.
Date of experience: May 4, 2025
Great service from Lucie, thank you so much. We were in a difficult situation with our landlord deciding to sell our rented property and needed somewhere urgently. The turn around from viewing to being accepted for the property was quick and easy and Lucie was happy to help with any issues. Couldn't be happier, great service.
Date of experience: May 3, 2025
I was looking to move into a rental property quickly for the start of my new job. Chloe, one of charters agents, was massively helpful in this regard, allowing me to see a property that had only just been listed that day. She allowed me to meet the landlord, and facilitated a quick agreement only a few hours later. I am greatly impressed with the speed and helpfulness of Chloe, and Charters in general
Date of experience: May 2, 2025
