Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
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Our experience with Charters has been extremely poor. 1 star is generous. We had an offer accepted on a property and we never recieved any updates unless we chased the agency. Even when calling and emailing it would take days to receive any reply. We had been led along by the agency since day one, being lied to on multiple occasions. The first viewing we had with the agency and they didn’t even turn up with keys to the house… I could go on for hours and write a full book about our poor experience. After finding a property 6 weeks later through another company we have requested to be removed from Charters mailing list at least 5 times now and yet still receive spam. Including the details of the property we were set to purchase through them previously before the vendors opted to “remove the property from the market” Overall a shocking experience from start to finish and we will be avoiding the agency in future and advising others to follow suit. We hope this is seen and taken seriously. 1st response to reply, This was during the transition of Beals - Charters and both companies and offices were dealt with and showed poor customer service. 2nd response to reply, I’m honestly shocked to see that reply. Yes I do work for another agency but this review is based solely on the experience I have had with Beals & Charters. I have email chains proving my experience and am happy to discuss it further in a private matter. I have been a customer and paid money into your business and this is how you treat me. You should be ashamed. I also don’t appreciate you disclosing my place of work. That is a breach of GDPR, please remove this.
Date of experience: May 20, 2025
Good and fast communication. Lily was so lovely and helpful - made our experience stress free and enjoyable.
Date of experience: May 20, 2025
Although we didn’t end up renting through Charters, I still felt compelled to leave a review for Simon because of the outstanding experience we had with him. From the start, he was incredibly friendly, open, and professional—I’m also so glad of the genuine personal connection we made; he took the time to understand what we were looking for and made us feel heard and respected throughout. It’s rare to come across someone in the property world who combines such warmth with professionalism. Even though things didn’t work out this time, I wouldn’t hesitate to reach out to Simon again in the future—and I’d highly recommend him to anyone.
Date of experience: May 19, 2025
Annie Jones was very helpful and professional throughout this whole property listing process and she made things very easy for me to comply with. Thank you Annie!
Date of experience: May 19, 2025
Very helpful from start to finish. Recently just completed my house sale which was not selling with another agent for months, moved over to Charters and it sold in two weeks with a good offer. All the team have been more than happy to help, pass on messages with no delays, and always answered the phone quickly, would highly recommend. 10/10
Date of experience: May 17, 2025
They are very pro active and even before we put our house on the market, Chloe phoned us with new instructions. They are very contactable and even on whats app in the evening, They are always very professional and approachable. we received 3 offers on our house in a short time and they got us a good price.
Date of experience: May 16, 2025
Amazing staff at Charters, polite,very professional , helpful , excellent communicators and always going that extra mile. House buying and selling can be a very stressful time but Charters smoothed the way, I would highly recommend them.
Date of experience: May 16, 2025
By chance & desperately looking for a let I visited the Chandler’s Ford branch. A sales agent member enquired how he could help & said he would find the letting manager. A lovely helpful lady called Rosie , asked our requirements, & was able to offer a solution & that afternoon could show us round. Brilliant service & with a smile. We didn’t actually take up the let just because 1 unexpectedly came up where we live & where ideally we wished to find a let as familiar with area , husband elderly can go out independently & stay with- same doctor etc as elderly a bonus !
Date of experience: May 16, 2025
Sophie Pickering has been amazing from start to finish. She kept in contact throughout the process and assisted with adjusting the move in dates, so to benefit the landlord and myself. She was very professional and polite throughout the viewing and over the phone.
Date of experience: May 15, 2025
