Charters Estate Agents
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Extremely poor service
Our experience with Charters has been extremely poor. 1 star is generous. We had an offer accepted on a property and we never recieved any updates unless we chased the agency. Even when calling and emailing it would take days to receive any reply. We had been led along by the agency since day one, being lied to on multiple occasions. The first viewing we had with the agency and they didn’t even turn up with keys to the house… I could go on for hours and write a full book about our poor experience. After finding a property 6 weeks later through another company we have requested to be removed from Charters mailing list at least 5 times now and yet still receive spam. Including the details of the property we were set to purchase through them previously before the vendors opted to “remove the property from the market” Overall a shocking experience from start to finish and we will be avoiding the agency in future and advising others to follow suit. We hope this is seen and taken seriously. 1st response to reply, This was during the transition of Beals - Charters and both companies and offices were dealt with and showed poor customer service. 2nd response to reply, I’m honestly shocked to see that reply. Yes I do work for another agency but this review is based solely on the experience I have had with Beals & Charters. I have email chains proving my experience and am happy to discuss it further in a private matter. I have been a customer and paid money into your business and this is how you treat me. You should be ashamed. I also don’t appreciate you disclosing my place of work. That is a breach of GDPR, please remove this.