Review summary

Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

Based on reviews, created with AI

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Stress free and easy experience, agents helpful, attentive and understanding

I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!

Personable & Friendly experience

Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.

A
Excellent service

We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!

H
It was a pleasure to have Maya helping…

It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.

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All reviews

1,000 total • Write a review

Showing 141 - 150 of 996 reviews
J
5 out of 5 stars

Fareham

The Team at Charters Fareham have been brilliant in assisting me in my first rental property. They have had swift responses to all queries, bookings and set up for the tenancy. In particular I'd like to thank Kelsey who has been swift in responses to property maintenance jobs and sending any documents I've needed. Excellent service. Thank you! :)

Date of experience: June 1, 2025

C
5 out of 5 stars

Brilliant!

Edward Kendall came to value our house and we were very impressed with his friendly but at the same time,professional manner,such a lovely guy and if we ever do decide to sell we would certainly use this company- a breath of fresh air compared to some other Estate Agents!

Date of experience: May 31, 2025

SB
5 out of 5 stars

Charters have been very patient and…

Charters have been very patient and have constantly updated me whilst being totally professional in guiding me through the process for which I am very greatful. Jo Goddard especially has been very approachable and been a pleasure to deal with.

Date of experience: May 30, 2025

AB
5 out of 5 stars

Really smooth process

Really smooth process. Jo was super helpful and kept me updated throughout with weekly updates.

Date of experience: May 30, 2025

A
5 out of 5 stars

Effective portfolio management

Good understanding of landlord requirements with effective management of our portfolio of properties. Most recently, Shelby and Billie have done an excellent job of getting two properties let before the current tenants leave.

Date of experience: May 30, 2025

P
5 out of 5 stars

We have been dealing with Kirsty Adams…

We have been dealing with Kirsty Adams who has been very responsive on our queries and extremely helpful in guiding us on selling our house ( first house in 25 years to sell). Thanks Kirsty.

Date of experience: May 30, 2025

TT
5 out of 5 stars

Great experience with Charters

I had a great experience with Charters, the estate agent, Andy, was attentive, informative and a good listener to my needs. I would eagerly use their service again

Date of experience: May 29, 2025

HT
5 out of 5 stars

Wonderful service

Me and my partner are looking for our first place together. We have 5 viewing with Zoe Scott from the Gosport branch and she was wonderful! Throughout the process so far, she has been quick to respond and has provided any and all information we have asked for! I have been very impressed by Charters so far!

Date of experience: May 29, 2025

A
5 out of 5 stars

Tilly was helpful and attentive the…

Tilly was helpful and attentive the whole time we were searching for a property. Would recommend

Date of experience: May 29, 2025

GC
5 out of 5 stars

Thank you for all your help tremendous Tilly

Thank you for all your help Tilly was great sorry we didn’t find the right property with you guys

Date of experience: May 28, 2025

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