Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
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I needed accounts information so I asked Louise at Charters Southampton if she could provide these for me. Louise explained that the office was busy with similar requests so I expected a long delay. I was therefore delighted to receive the information very quickly, in detail and going back some years. Louise was courteous and willing to help and I am very impressed with her efficiency and attention to detail.
Date of experience: June 12, 2025
Working with Sophie Pickering within the lettings team was a pleasant experience. She was super helpful throughout the lettings process and made it seamless. Thank you
Date of experience: June 11, 2025
had a fantastic experience with Charters Estate Agents, especially thanks to Shannon Wilton. She was incredibly professional, responsive, and friendly throughout the entire referencing and pre-tenancy process. Shannon explained everything clearly, kept me updated at every step, and made the whole process completely stress-free. I truly appreciated her support and would highly recommend both her and Charters to anyone looking to rent in the area.
Date of experience: June 11, 2025
Zoe Scott has been so amazing and helpful with helping me find a home. I have met with her a couple times and seen properties with her she provided all information I needed and showed a very professional outlook to renting my first property and made me feel confident with the home I have chosen. Zoe has also been very good with communication over email and over the phone.
Date of experience: June 10, 2025
Fantastic service, from friendly professional staff at Charters. Alton branch sold my house, thanks so much guys and the progression team at Chandlers Ford kept me informed throughout. Great work. I would highly recommend Charters.
Date of experience: June 9, 2025
The Southsea office negotiate all my ASTs, and do a wonderful job too, with a special thank you to Billie, who is always very professional, prompt and polite. Thanks guys
Date of experience: June 9, 2025
We recently had the pleasure of meeting Emma Lee at the Gosport branch, and I can’t recommend her highly enough. She conducted a couple of viewings for me and my mum and was absolutely wonderful throughout the entire process. Emma is friendly, kind, and incredibly patient — exactly what you need when searching for that perfect home. What really stood out was her genuine care and commitment. Not only did she take the time to understand what mum is looking for, but she’s also followed up since with helpful feedback and updates. It’s clear that she’s determined to help my mum find her forever home, and that means the world to us. Emma is amazing — a real credit to the team and the kind of person who makes a stressful process feel so much easier. Thank you, Emma!
Date of experience: June 7, 2025
Shannon was great from start to finish......from showing us round the house to dealing promptly with a couple of issues we had.....then sorting paperwork quickly and making the whole process smooth and painless
Date of experience: June 6, 2025
A great pleasure working with Lucy, the team were very helpful in what was at times a complicated transaction which I don’t think could have gone ahead without Lucy’s great professionalism and strong negotiating skills.
Date of experience: June 6, 2025
Charters have been an absolute pleasure to deal with throughout the process of buying our new house in Warsash, Southampton. Always responsive and flexible with what we needed, and always happy to help in any way possible. We have been very grateful throughout the process. We also wanted to particularly commend Jo Goddard who has dealt with the sales progression part of the process. Jo has been nothing short of AMAZING. Always keeping us on track and updated and always a real pleasure to deal with, whether by email or by phone. In almost all cases Jo was providing us updates well ahead of our solicitor, which exemplars just how efficient and engaged she has been. Thank you, Jo, you’re a star! Our very best wishes, Stuart, Alice and Evelyn
Date of experience: June 6, 2025
