Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
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Positive team and nice to deal with - the team has been really supportive. The photographer also did the floorplan and EPC, which was a great way of getting a lot of the process underway. It was great to have the brochure done so quickly and they were really open to making a few tweaks, which we really appreciated.
Date of experience: June 16, 2025
My partner and I are extremely delighted to move into our new house. We’re extremely grateful to Charters Estate agents , Chandlers ford, especially to Stephen , who was always been a constant presence on the whole process of purchase.All the staffs are very approachable and professional.Thank you everyone for your support and help with our purchase.
Date of experience: June 16, 2025
Me and my partner have been looking for our new home and we chose to go through this company and they were amazing. Special shoutout to one of the agents called Zoe who helped me and my partner with everything! Answer all questions kindly and professionally. I would recommend this to anyone! Zoe needs a pay rise or a promotion as she is amazing at her job and she will be a massive asset to the company
Date of experience: June 16, 2025
We are coming to the end of selling and buying a property through Charters. Everyone we had contact with in the Winchester office were amazing, really professional, friendly and took all our requirements into consideration when suggesting properties. We've had lots of contact with the office during our property search and while carrying out viewings on our home and we can't thank the team enough for all their hard work on our behalf. It really felt like they were doing all they could to help us buy and sell. They are really responsive and have a large pool of buyers on their books which helps when arranging viewings. After agreeing a sale and purchase we were then passed over to the sales progression team and Jo Goddard has been wonderful. It is a long process to exchange and she kept us updated throughout which made it far less stressful. Jo was in regular phone and email communication with us, keeping us appraised of everything we needed to know. She acted on things promptly and facilitated communication between all parties.
Date of experience: June 16, 2025
US
Since looking for a property over a month ago Zoe has been so helpful, she has kept me up to date with all the property’s that have come through that was fitting for us, has called and kept me updated with everything and made the process easy for us and I couldn’t recommend her more
Date of experience: June 16, 2025
The thing that marks Charters out over other estate agents we spoke to was their understanding of the true value of our property. Our first contact with Amy Steele was very positive and our interaction with the office during marketing and arranging viewings was very smooth. Charters clearly had access to a ready pool of potential buyers and we ended up selling within 3 days of marketing. Once we had a buyer Jo Goddard became our contact and has been with us through to exchange and completion. All in all we are so glad we chose Charters - the whole process has been pretty easy and we have ended up with a higher sales value than we expected thanks to them.
Date of experience: June 16, 2025
Holly was great enough in patiently explaining and showcasing the properties to rent. It was really a great experience reaching out to Charters.
Date of experience: June 13, 2025
