Charters Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if youβre looking for a property to rent or buy!!
Was super anxious going into this process, but Holly has been wonderful! Sheβs attentive and knowledgeable, and has been there for every question Iβve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
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We deal with Charters as an approved contractor and find them very easy to work with. Laura Hayward is one of our main contacts and she is always professional, polite and extremely helpful throughout the whole process from obtaining quotes to authorising works to go ahead, keeping us updated with landlords and tenants requirements. Claire Goulding in accounts is very supportive and prompt in sorting invoicing payments or queries. A pleasure to work with and we look forward to working together in future.
Date of experience: June 18, 2025
US
The overall process with Charters was very easy and clear. Kirstie Stone and Lucie MacDonald were great first points of contact and really helpful! Satinder Sandhu was also really helpful! Saty helped with all the following steps and made sure I was updated throughout, always returning emails ASAP and made the whole process clear, calming and enjoyable. Thank you all :)
Date of experience: June 18, 2025
The Charters team provided an excellent service from start to finish. Kerry Little was very amenable and efficient. Tilly provided an excellent front of shop service. Storme oversaw the team very professionally and was always aware of the current situation.
Date of experience: June 18, 2025
I recently purchased a home and Charters Estate Agents were fantastic. Nothing was too much for Stacey who promptly responded to any of my questions and queries. I would recommend Charters to anyone and will be using them in the future!
Date of experience: June 18, 2025
US
Zoe Cook from the Havant branch provided some excellent service. She was fully supportive throughout the entire letting process and answered any questions we had almost immediately. I have no doubt that she was able to make the entire process as smooth as possible.
Date of experience: June 17, 2025
Instructed Charters to sell our Victorian semi in Southampton - very efficiently organised from beginning to end and sale achieved with minimum fuss. My thanks to Phil, Stephen & all the Team
Date of experience: June 17, 2025
Amelia was Excellent - She was thorough and understood the requirements perfectly . She was also so kind and friendly
Date of experience: June 17, 2025
Charters were really easy to deal with Isabella Carlile was fantastic to deal with from meeting in person to do a viewing then keeping me updated via email and phone calls, would highly recommend to anyone
Date of experience: June 16, 2025
I've been sub contracting for Charters for a few years now and they are absolutely fantastic. I mostly deal with Laura Hayward and Maxine Faulkner who are brilliant and I can say all of the staff throughout Charters are friendly, reliable and very professional. I look forward to sub contracting for Charters for many years to come. I would recommend buying, selling or renting from Charters to anybody.
Date of experience: June 16, 2025
