It was very easy to use Centauro
It was very easy to use Centauro, which I and my familiy has done for more than 15 years. During the last two years the service has overall developed and the price for full cover insurance.
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2.9
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1,000 reviews
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Review summary
Centauro Rent a Car has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Horrible experience
Horrible experience. The only way to get there from Madrid airport is with a shuttle( badly organized) and once we got there we had to wait hours in the sun in the queue.
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una stella perchè meno non si può
una stella perchè meno non si può. sono imbarazzanti, servizio clienti ridicolo. Effettuato prenotazione online pagamento andato a buon fine ma la prenotazione no, quindi mi trovo ad aver pagato ma no ho nessun numero di prenotazione in mano. per fare reclamo devi compilare un form dove il numero di prenotazione è obbligatorio. ho doovuto contestare il pagamento al servizio clienti della mia carta di credito. Evitate questa società come la peste.
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Finger weg
Finger weg! Bei Abholung des Autos war viel los und die Mitarbeiter dementsprechend kurz angebunden und unfreundlich. Von anderen Autovermietungen bin ich es gewohnt, gemeinsam mit einem Mitarbeiter das Auto in Empfang zu nehmen. Inkl. Erklärung und evtl. Dokumentation von bereits erfolgten Schäden. Ich bekam lediglich den Schlüssel auf den Tresen geknallt und musste das Auto selbst suchen. Bei der Abgabe dann die Abzocke: Mir wurde ein Schaden abgedichtet, den ich nicht verursacht habe. Und da ich leider keine Beweisfotos gemacht habe, wurden 270€ einbehalten. Das Personal, ebenfalls wieder kurz angebunden und unfreundlich, lies sich auf keine Diskussion ein. Nicht einmal ein Schadensbericht wurde mir ausgestellt. Nun hoffe ich auf Check24 und den Premiumschutz, um die Kosten zurück zu erhalten. Wie bereits in vorherigen Rezensionen geschrieben: Centauro lockt mit günstigen Angeboten und verdient am Ende mit solchen Methoden. Nie wieder Centauro. Einen Stern gibt es lediglich für die Nähe zum Flughafen und den Shuttleservice.
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www.centauro.net
All reviews
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Showing 71 - 80 of 996 reviews
MT
El personal de la oficina amable y…
El personal de la oficina amable y atento. Y el coche estaba muy bien.
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T
An unreliable and profiteering company
Flight to Rhodes was delayed so their office closed leaving me at the airport. Slept out at the airport, but at least it was a warm night! I had phoned their UK office to say I was delayed but just got a message saying that pickups were every 16 mins... 7am next morning was hoping for a pickup - I did get through to the UK office who said they would post a note. Nothing. Further phonecalls were unanswered Eventually took a taxi to their office where someone returning their car advised me to make sure I took pictures of the whole car - he was being charged €100 for a scratch he hadn't noticed. Glad I did - oh my goodness were they determined to find a scratch when I returned the car!!! I hadn't noticed the chip that they found, but fortunately the photo was evidence that it wasn't me. I'm going back to Rhodes in a couple of weeks, but I will never be using centauro again. They were unreliable and determined to gain additional profit on their low hire rates.
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BV
Robber car rental !
Worst experience of my life in Crete (Chania) ! I have booked a car with a full insurance via EasyJet and once I arrived they forced me to take an additional insurance of 108€ and people are rude ! I will not recommend at all !
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MG
Very fast efficient service from pick…
Very fast efficient service from pick up to drop off.Courteous staff ..Value for money. Will use again.
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GK
Bad opinion
Three weeks i waiting on depozyt refund . On my request I recived only automatic answers.
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RZ
Gedoe met bond
Malaga - Seville auto voor 10 dagen. Extra kosten: volle tank bij ophalen auto. Ophalen: >1h wachten Terugbrengen: geef ons de sleutel we mailen de rest wel --> geen mail. Bond van 1100 euro: na 2 weken nog steeds niet vrijgegeven. Contact: na 3 emails over bovenstaande bond wordt ik nu volledig genegeerd. Ben bang dat ik die 1100 kwijt ben. Ik zou Centauro niet aanraden
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M
Hoping to help avoid Centauro fraud and abuse
I’m sharing this to help others avoid the troubling experience I had with Centauro Thessaloniki Airport office. Key Warnings: 1. Centauro is NOT part of the European Car Rental Conciliation Service (ECRCS), which means you cannot use this independent dispute resolution if anything goes wrong. To stay protected, use an ECRCS member like Europcar, Avis, Budget, Hertz, Sixt, Enterprise, etc. 2. Don't trust verbal claims at pick-up. Staff may tell you to ignore marks within a circle on the inspection sheet — DON’T!!. Insist that all damage, even tiny marks, is recorded in writing. 3. Be meticulous during your inspection: o Inspect the car thoroughly, particularly in hidden or hard-to-see areas. o Take high-res photos/videos from multiple angles of even the smallest of scratches / marks. o Consider recording conversations (where legally allowed) or get staff confirmations in writing. 4. Questionable damage claims: Many reviews point to a pattern of Centauro charging for hard-to-detect pre-existing damage. It raises concerns about potentially abusive billing practices. 5. Ongoing complaint: I’ve reported my case to the Greek Consumer Protection Authority and my credit card issuer. I will update this review with the detailed outcome of my case to help others who may find themselves in a similar situation. ________________________________________ Bottom line: Centauro may seem affordable, but you could end up paying much more. Stick with reputable companies that are part of ECRCS. Always document everything thoroughly and never rely solely on the car rental company verbal assurances.
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