It was very easy to use Centauro
It was very easy to use Centauro, which I and my familiy has done for more than 15 years. During the last two years the service has overall developed and the price for full cover insurance.
Useful
Share
2.9
Average
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Centauro Rent a Car has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Horrible experience
Horrible experience. The only way to get there from Madrid airport is with a shuttle( badly organized) and once we got there we had to wait hours in the sun in the queue.
Useful
Share
una stella perchè meno non si può
una stella perchè meno non si può. sono imbarazzanti, servizio clienti ridicolo. Effettuato prenotazione online pagamento andato a buon fine ma la prenotazione no, quindi mi trovo ad aver pagato ma no ho nessun numero di prenotazione in mano. per fare reclamo devi compilare un form dove il numero di prenotazione è obbligatorio. ho doovuto contestare il pagamento al servizio clienti della mia carta di credito. Evitate questa società come la peste.
Useful
Share
Finger weg
Finger weg! Bei Abholung des Autos war viel los und die Mitarbeiter dementsprechend kurz angebunden und unfreundlich. Von anderen Autovermietungen bin ich es gewohnt, gemeinsam mit einem Mitarbeiter das Auto in Empfang zu nehmen. Inkl. Erklärung und evtl. Dokumentation von bereits erfolgten Schäden. Ich bekam lediglich den Schlüssel auf den Tresen geknallt und musste das Auto selbst suchen. Bei der Abgabe dann die Abzocke: Mir wurde ein Schaden abgedichtet, den ich nicht verursacht habe. Und da ich leider keine Beweisfotos gemacht habe, wurden 270€ einbehalten. Das Personal, ebenfalls wieder kurz angebunden und unfreundlich, lies sich auf keine Diskussion ein. Nicht einmal ein Schadensbericht wurde mir ausgestellt. Nun hoffe ich auf Check24 und den Premiumschutz, um die Kosten zurück zu erhalten. Wie bereits in vorherigen Rezensionen geschrieben: Centauro lockt mit günstigen Angeboten und verdient am Ende mit solchen Methoden. Nie wieder Centauro. Einen Stern gibt es lediglich für die Nähe zum Flughafen und den Shuttleservice.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.centauro.net
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
rw
The only negatives were the very long…
The only negatives were the very long wait (40 minutes) to collect the car keys at the terminal office, and the lack of interaction with staff at the collection / return point.
Useful
Share
AS
You will not get the car!
Payment and booking confirmation do not guarantee that you will receive a car! First, you may be told that the specific vehicle is unavailable. Then, the pickup may be postponed several times under the pretext of waiting. In the end, your booking may simply be canceled on the spot! Centauro Lisbon
Useful
Share
C
Es una auténtica trampa
Es una auténtica trampa. Anuncian que puedes alquilar coche sin pagar franquicia pero te piden hasta 1.400 euros. La alternativa es pagarles un seguro de doscientos y pico por 7 días, casi lo que pagas a todo riesgo por tu propio coche por dos meses. Aunque ya hayas pagado seguro con el intermediario con el que alquilaste. Cero explicaciones, encogida de hombros... una empresa a la que nunca contratar. Y un punto cada vez más común en la desatención al cliente: todos ustedes (los clientes) llegan aquí con la misma queja (¿cómo que tengo que pagar seguro que equivale al precio del alquiler habiendo pagado otro o dejar 1.400 euros de fianza? ¿Dónde estaba escrito eso en la oferta?)- pero a la hora de contratar está muy claro todo, aunque yo (el operario vestidito de amarillo limón) no tengo claro lo que contratan ustedes porque no lo he visto nunca. O, lo que es lo mismo: todos ustedes son completamente lerdos y yo añado: sí, por haber elegido a esta compañía...
Useful
Share
CD
Des arnaqueurs
J'ai loué une voiture chez Centauro à Chania en passant par le site Booking. Alors que sur le site c'est écrit que le loueur prends les cartes de débit et crédit, sur place le loueur refuse de louer la voiture au porteur d'une carte de débit si vous n'achetez pas son assurance. N'ayant pas le choix, j'ai du payer presque 200€ d'assurance, alors que j'avais déjà acheté une assurance totale avec Booking de 56€. Bref, c'est des arnaqueurs et des voleurs !!!
Useful
Share
MM
very good experience
Absolutely no problems with reservation, car or reimbursement
Useful
Share
MM
2h d’attente + pression assurances
Près de deux heures pour être pris en charge par un agent Centauro le 26 juin . Une pression indigne pour vendre les assurances déjà souscrites auprès de auto Europe mais soit disant non reconnues par Centauro. Tout le monde était en stress , mais les employés continuaient à tenter avant tout de vendre ces maudites assurances . Montant :260 euros pour une location à 311 euros .. certains ont cédé aux menaces de lourdes conséquences financière . J’ai refusé et 1100 euros ont été bloqué sur mon compte . À fuir
Useful
Share
JB
Misled and Overcharged at Centauro…
Misled and Overcharged at Centauro Alicante I recently rented a car from Centauro at Alicante Airport and had an extremely disappointing experience that left me feeling deceived and out of pocket. Upon arrival at the Centauro desk, I presented my American Express credit card. I was told they didn’t accept Amex—even though my booking confirmation only stated that a credit card in the driver’s name was required. After a long discussion, the staff member offered me a €140 insurance package. I explained that I’d booked through Zest and already had excess cover, so I did not need or want any additional local insurance. Eventually, we agreed that I would transfer €1,400 to my debit card so they could hold the excess amount there. I was also asked to pay a fuel deposit, which I accepted. The staff member then handed me a tablet to sign, saying it was just for the car rental agreement. I signed it under that assumption. However, when I returned home, I received a refund of around £100 for the fuel deposit—but not the €140 for the local insurance, which I had explicitly declined multiple times. I contacted Zest, who were very helpful and looked into the matter. They informed me that I had "signed for the local insurance." I explained that I was misled: the tablet I was asked to sign had no clear indication of what I was agreeing to, and I was told it was simply for the rental. My signature was clearly misused and applied to the unwanted insurance. As it stands, I’m £140 out of pocket because of a deceptive practice. To be fair, the car itself was excellent and the drop-off process was smooth—but unless this issue is resolved and I receive the refund I’m owed, I will not be using Centauro again. A quick look on Trustpilot reveals I’m not alone—several other customers have had nearly identical experiences at this same location in the past week. I hope this gets addressed so others aren't caught out the same way.
Useful
Share
JS
Gir deg en mindre bil enn du har betalt for
Veldig misfornøyd med disse, hjelper jo ikke at de har lavest pris når du får mye mindre bil en du har bestilt. Har leid veldig mange biler fra andre selskaper og aldri opplevd dette før, aldri mer Centauro!
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.