It was very easy to use Centauro
It was very easy to use Centauro, which I and my familiy has done for more than 15 years. During the last two years the service has overall developed and the price for full cover insurance.
2.9
Average
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Review summary
Centauro Rent a Car has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Horrible experience
Horrible experience. The only way to get there from Madrid airport is with a shuttle( badly organized) and once we got there we had to wait hours in the sun in the queue.
una stella perchè meno non si può
una stella perchè meno non si può. sono imbarazzanti, servizio clienti ridicolo. Effettuato prenotazione online pagamento andato a buon fine ma la prenotazione no, quindi mi trovo ad aver pagato ma no ho nessun numero di prenotazione in mano. per fare reclamo devi compilare un form dove il numero di prenotazione è obbligatorio. ho doovuto contestare il pagamento al servizio clienti della mia carta di credito. Evitate questa società come la peste.
Finger weg
Finger weg! Bei Abholung des Autos war viel los und die Mitarbeiter dementsprechend kurz angebunden und unfreundlich. Von anderen Autovermietungen bin ich es gewohnt, gemeinsam mit einem Mitarbeiter das Auto in Empfang zu nehmen. Inkl. Erklärung und evtl. Dokumentation von bereits erfolgten Schäden. Ich bekam lediglich den Schlüssel auf den Tresen geknallt und musste das Auto selbst suchen. Bei der Abgabe dann die Abzocke: Mir wurde ein Schaden abgedichtet, den ich nicht verursacht habe. Und da ich leider keine Beweisfotos gemacht habe, wurden 270€ einbehalten. Das Personal, ebenfalls wieder kurz angebunden und unfreundlich, lies sich auf keine Diskussion ein. Nicht einmal ein Schadensbericht wurde mir ausgestellt. Nun hoffe ich auf Check24 und den Premiumschutz, um die Kosten zurück zu erhalten. Wie bereits in vorherigen Rezensionen geschrieben: Centauro lockt mit günstigen Angeboten und verdient am Ende mit solchen Methoden. Nie wieder Centauro. Einen Stern gibt es lediglich für die Nähe zum Flughafen und den Shuttleservice.
Company details
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Website
www.centauro.net
All reviews
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Showing 991 - 996 of 996 reviews
Ob
It is incredibly frustrating to be left…
It is incredibly frustrating to be left waiting for a reimbursement, especially when promised a specific timeline. Centauro promised to reimburse me 220 euros within five days, and that hasn't happened. Check Your Agreement: Review any confirmation emails, contracts, or receipts to ensure the reimbursement terms were clearly stated. This will give you a solid foundation if you need to escalate the issue. You will never get through to Customer Service: either by phone, email, or through their website. Document Everything: Keep a record of all communication, including emails, receipts, and responses from their customer service. When you're unable to get a response from Centauro, consider filing a complaint with consumer protection organizations, such as the European Consumer Centre (if you are in the EU), or you could even dispute the charge with your bank or credit card company if you paid via card.
Date of experience: January 13, 2025
M
Maria
US
nessun rispetto per la clientela
Quest'estate ho noleggiato un'auto presso questa società a Faro, per mezzo della Discovercars ed a causa di un'incomprensione non mi hanno rilasciato l'auto lasciandoci in mezzo alla strada in un posto sperduto della città alle 23. Noi siamo arrivati nella sede della società alle 21 e durante tutto questo tempo (ben 2ore) non siamo riusciti a risolvere il problema, anzi ad un certo punto ci hanno lasciati lì perchè dovevano andare a mangiare. Veramente vergognoso!
Date of experience: January 13, 2025
RR
Personale molto efficiente
Personale molto efficiente, gentile e disponibile.
Date of experience: January 13, 2025
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