It was very easy to use Centauro
It was very easy to use Centauro, which I and my familiy has done for more than 15 years. During the last two years the service has overall developed and the price for full cover insurance.
Useful
Share
2.9
Average
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Centauro Rent a Car has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Horrible experience
Horrible experience. The only way to get there from Madrid airport is with a shuttle( badly organized) and once we got there we had to wait hours in the sun in the queue.
Useful
Share
una stella perchè meno non si può
una stella perchè meno non si può. sono imbarazzanti, servizio clienti ridicolo. Effettuato prenotazione online pagamento andato a buon fine ma la prenotazione no, quindi mi trovo ad aver pagato ma no ho nessun numero di prenotazione in mano. per fare reclamo devi compilare un form dove il numero di prenotazione è obbligatorio. ho doovuto contestare il pagamento al servizio clienti della mia carta di credito. Evitate questa società come la peste.
Useful
Share
Finger weg
Finger weg! Bei Abholung des Autos war viel los und die Mitarbeiter dementsprechend kurz angebunden und unfreundlich. Von anderen Autovermietungen bin ich es gewohnt, gemeinsam mit einem Mitarbeiter das Auto in Empfang zu nehmen. Inkl. Erklärung und evtl. Dokumentation von bereits erfolgten Schäden. Ich bekam lediglich den Schlüssel auf den Tresen geknallt und musste das Auto selbst suchen. Bei der Abgabe dann die Abzocke: Mir wurde ein Schaden abgedichtet, den ich nicht verursacht habe. Und da ich leider keine Beweisfotos gemacht habe, wurden 270€ einbehalten. Das Personal, ebenfalls wieder kurz angebunden und unfreundlich, lies sich auf keine Diskussion ein. Nicht einmal ein Schadensbericht wurde mir ausgestellt. Nun hoffe ich auf Check24 und den Premiumschutz, um die Kosten zurück zu erhalten. Wie bereits in vorherigen Rezensionen geschrieben: Centauro lockt mit günstigen Angeboten und verdient am Ende mit solchen Methoden. Nie wieder Centauro. Einen Stern gibt es lediglich für die Nähe zum Flughafen und den Shuttleservice.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.centauro.net
All reviews
1,000 total • Write a review
Showing 181 - 190 of 996 reviews
N
Very easy process from start to finish.
Very easy process from start to finish. Car was very aware of it's surroundings so would always tell you if you were going too fast, if you were too close to the edge of the white lines, or to any objects. Once you understood all of these, you know what to ignore 🤣
Useful
Share
YT
Rápidos
Rápidos, gentiles y eficientes. Servicios y vehículos en óptimas condiciones.
Useful
Share
TC
Everything went good and professional
Everything went good and professional
Useful
Share
C
Devolución de combustible mal en vez de 79e 7.90e
Me entregaron un coche a los 5’ minutos de salir de centauro empezó a sonar por la presión alta de neumático, regreso a la oficina estuve mas de una hora para que me lo solucionaran ya que los de la oficina estaban tan ocupado que siempre me decían q el chico de fuera me lo miraba me lo revisa y se llevan el coche para bajarle l presión, regresa cn el coche 45’ mas tarde me dice que ha desactivado el pitido para que no suene más y le comento que esa no es la solución porque si ocurre otra cosa ya no iba a sonar que me cambiaran el coche ya que iba hasta Francia y quiero ir tranquila con un coche seguro no que me esté saliendo el triangulo rojo avisando de problemas en el coche. Eso se ve que molesto porque estaban tan liados que lo más fácil es que me llevara el mismo coche los de la oficina me dijeron q acaban d entregar un coche de l misma categoría y automático como yo lo quería que si quería ese que me lo daban pero estaba del otro cliente y estaba sucio por irme y no esperar más me lleve ese vehículo. Al entregar el vehículo más de lo mismo están tan liados que cuando llegó el chico del bus me dice el q está dentro de l oficina es para entregar? Le digo que si y me dice pues dile al chico del bus que te la haga salgo y se lo digo… el me dice yo? Porque era nuevo llevaba dos días me comentó y que nunca había hecho ninguna así q bien q así practicaba todo bien hasta que me tienen que hacer la devolución del combustible de 79e y me llega ayer de 7.90e así que se equivoco metiendo el importe y ahora reclamar esto me está siendo imposible porque aunque llame nadie me da una solución y hasta llame a l oficina y que ellos no pueden hacer nada cuando son ellos q han cometido el error no es mi problema que haga calor y haya mucha gente me han atendido tan mal es la primera vez y que hago una queja no creo ni que me lean o les importe lo ocurrido pero es indignante como se pasaron el problema unos cn otros cn el tema del coche que no veía ninguna solución y ya el colmo es cuando no me devuelven no el dinero que es Centauro Aeropuerto valencia
Useful
Share
VC
Unjust charge and zero support — avoid at all costs!
I rented a car through Booking and had €50 unfairly deducted from my deposit, based on a false claim that I returned the car late — which is absolutely untrue. The car was returned on time, as per the contract. When I asked for proof, the rental company refused and said the decision was final. No explanation, no support. Extremely poor customer service and no transparency. I’ll initiate legal action if this is not resolved. I do not recommend this company.
Useful
Share
Mv
Onze vlucht van vandaag geannuleerd dus…
Onze vlucht van vandaag geannuleerd dus moeten we slte auto langer huren. We krijgen ze totaal niet te pakken en reageren niet op mails. We houden de auto nu maar een dag langer en hangt er een boete boven ons hoofd.
Useful
Share
E
I will not be using Cenaturo again
I will not be using Cenaturo again. The process for picking up the car is very speedy but it is because they do not go through the contract clearly with the customer. I had pre-booked the car through an agent and my booking voucher showed I had selected one day's car hire, at a cost of £10.84. After taking some details the agent asked me to sign on a tablet and then, to my surprise he gave me the keys and instead of giving me the contract to read, he said the contract would be emailed to me. They made some pre-charges on my card (as is usual) and I had to them wait for the subsequent refunds to come through before I discovered they had actually charged me £42.82 because they had added premium insurance that I had not chosen, was not asked about and did not need (as I already had an annual insurance waiver policy). I feel they are absolute crooks. Sending the contract by email only after they ask you to sign is obviously done in order to make it easier to cheat people in this way. If they wanted to save paper all they had to do was present the contract electronically for the client to read prior to signing
Useful
Share
ad
Scammers
Hired a car in Thessaloniki,Greece All good with the car and the service, Until I saw that they ripped me off I gave €303,88 for insurance and petrol insurance and I got back €130,48 for no reason,the car had no damage I fill up the full tank €80 and they still got my money for no reason,
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.