Quick efficient service
Quick efficient service. No hassle
4.2
Great
1,000 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Carrentals.co.uk receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great customer service
Simple and easy to book. Always outlines what is covered insurance wise. Good choice of cars and prices.
5 star service every time
5 star service every time. Fantastic value for money, never had an issue.
Excellent value and support
Easy to book, reasonable rate and excellent support during and after rental period. All inclusions fully explained and documented, providing warnings not to be coerced into hire desk add ons that are already included in the hire rate.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.carrentals.co.uk
All reviews
1,000 total • Write a review
Showing 941 - 950 of 996 reviews
Ma
We had no complaints about the service…
We had no complaints about the service picking the car up. Easy to pick up and the car, although not the expected make, was comparable and it did state ‘or similar’ in the wording when we booked. We did have to wait quite awhile on returning the car though. There did seem to be a hold up. It was raining and no proper office, so squashed up under a narrow canopy.
Date of experience: September 26, 2018
JB
I wouldn’t use them again
I wouldn’t use them again. I ended up paying twice the price for the car once Sixth was done checking me in. I called the company to explain the issue we were having at check-in and they wouldn’t do anything to help. From now on I’ll only hire from From Enterprise directly. **update** The company reached out to me by email to ask what happen. I went into more detail about how I though they really ended up putting us in danger. They did not respond back.
Date of experience: September 25, 2018
K
KEVIN
US
When Carrentals Best Price Guarantee NOT a Best Price Guarantee? When Carrentals ignore your email sent 23 days ago!
Sent email on 2nd September 2018 to request Carrentals match a better price I found under their Best Price Guarantee. After they messed me about & 23 days later no response! Then had the cheek to email me asking to give them a review…so here it is! Would have given a better review if the had matched the price & paid the difference as they promise to on their website! Email sent 2/9/18 - Re: {2018/08/31-14726578} GB Beat Rate Request Hi Catarina, Thank you for your email. I called reservations & spoke to Ricardo yesterday (as instructed below). Ricardo said I should email you again, as he agrees that your email contradicts your website: www. as follows… “Please note: If you already have a booking with and find a better price on our website, please do not use the Best Price Guarantee form, but give us a call on 0123-3225 114 or send us an email at ....co.uk” Ricardo said I should email you again. So please process my refund as per your Best Price Guarantee outlined on your website. Should you need to contact me please do so on: ????-??????. Regards Kevin
Date of experience: September 25, 2018
CN
I found the information provided by…
I found the information provided by your website extremely helpful and enabled me to negotiate a deal which otherwise would not have been possible.
Date of experience: September 24, 2018
SM
it's cheaper than all the other…
it's cheaper than all the other websites I searched for a car, I rented 2 times from them and will definitely rent through them again!
Date of experience: September 24, 2018
ML
A good service with helpful and polite…
A good service with helpful and polite female staff. The cars aren't perfect - but that is reassuring in a way as you feel less pressure when driving. The collection point was a minibus drive from Bergamo airport which isn't ideal if you are in a rush to get off. On the whole a good service
Date of experience: September 23, 2018
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