Quick efficient service
Quick efficient service. No hassle
4.2
Great
1,000 reviews
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Review summary
Carrentals.co.uk receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great customer service
Simple and easy to book. Always outlines what is covered insurance wise. Good choice of cars and prices.
5 star service every time
5 star service every time. Fantastic value for money, never had an issue.
Excellent value and support
Easy to book, reasonable rate and excellent support during and after rental period. All inclusions fully explained and documented, providing warnings not to be coerced into hire desk add ons that are already included in the hire rate.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.carrentals.co.uk
All reviews
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Showing 871 - 880 of 996 reviews
SM
Attention ALL UK Citizens Beware Of This Portuguese Based Company
This applies to UK. I booked a VW Golf for 7 days at what I thought was a good price from London City Airport. Firstly they unlike other car vehicle companies, they are no where near the airport - rather hidden somewhere where buses/trains get to. Secondly they ask for a deposit in excess of Β£1,200 (more than your mortgage). Then to add insult to injury you can only pay this deposit with a credit card and nothing else. Any questions or complaints you have they will refer you to the terms and conditions hidden in plain-sight on their vouchers. I hire cars for weekend getaways and usually I pay up to Β£250 deposit and can use my debit card fine - in fact on the day I got shafted in the rear by carrentals I booked with Europcar for a bigger car (Nissan Qashqai) paying Β£250 deposit and used my debit card. If that was not bad enough, when I cancelled the upgrade and the booking, I lost ALL the money - other car hire companies have a cancellation fee BUT not carrentals - they have kept Β£108 of my money with no service rendered at all! This is what is unacceptable - they will take my hard earned money for FREE and report that as revenue yet they have not provided a service at all! I have written to the financial ombudsman and will continue to complain because no UK citizen should pay money and lose ALL of it for no service rendered.
Date of experience: November 8, 2018
AE
TN to LA with no problems
We hired a car in Nashville and dropped it off in New Orleans. All staff were very efficient and friendly leaving no doubt about the amount we were due to pay. The Dodge minivan from Alamo perfectly met our requirements for 4 people plus luggage.
Date of experience: November 7, 2018
Jt
Good choice
Absolutely no problems.would definitely recommend this company
Date of experience: November 6, 2018
RS
The whole experience proved to be veryβ¦
The whole experience proved to be very straightforward and the staff helpful. Great choice of cars
Date of experience: November 4, 2018
RG
Easy and smooth
Easy and smooth. No issues at all. Perfect.
Date of experience: November 2, 2018
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