Carrentals.co.uk
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Attention ALL UK Citizens Beware Of This Portuguese Based Company
This applies to UK. I booked a VW Golf for 7 days at what I thought was a good price from London City Airport. Firstly they unlike other car vehicle companies, they are no where near the airport - rather hidden somewhere where buses/trains get to. Secondly they ask for a deposit in excess of £1,200 (more than your mortgage). Then to add insult to injury you can only pay this deposit with a credit card and nothing else. Any questions or complaints you have they will refer you to the terms and conditions hidden in plain-sight on their vouchers. I hire cars for weekend getaways and usually I pay up to £250 deposit and can use my debit card fine - in fact on the day I got shafted in the rear by carrentals I booked with Europcar for a bigger car (Nissan Qashqai) paying £250 deposit and used my debit card. If that was not bad enough, when I cancelled the upgrade and the booking, I lost ALL the money - other car hire companies have a cancellation fee BUT not carrentals - they have kept £108 of my money with no service rendered at all! This is what is unacceptable - they will take my hard earned money for FREE and report that as revenue yet they have not provided a service at all! I have written to the financial ombudsman and will continue to complain because no UK citizen should pay money and lose ALL of it for no service rendered.