Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
4.0
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Car Mats UK has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
✨
Based on reviews, created with AISee what reviewers are saying
Looks good
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Never got product
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.carmats-uk.com
All reviews
1,000 total • Write a review
Showing 91 - 100 of 996 reviews
JB
Boot cover for Range Rover
I ordered a boot cover for a Range Rover from Car Mats UK in Jan ‘24. It eventually arrived, but did not stick to the sides of the boot, and did not include correct cut outs, covering important access points. When I raised the issue with Car Mars, they said they would send out “better Velcro”. This still didn’t work, and didn’t address the wrong design. I had to pay a restocking fee when I sent it back, and over 2 weeks have passed and I have still not received anything. I would avoid this company.
Date of experience: March 16, 2024
S
Off Road Rubber Mats too small to be really useful
The “Off road rubber severe weather mats” for my Honda Jazz are nicely made and suitable for all three passenger foot-wells but totally INADEQUATE for the driver. The driver mat supplied is very small and extends neither up under the brake and accelerator pedals nor over the left side foot rest. On the website when ordering these mats the “generic and not car specific photo” shows this type of heavy duty floor mat clearly extending over the left side foot rest of that particular model car. It is VERY deceptive that the mats supplied for my car are not so generously cut. Maybe they should state on their website that the mats are actually no larger than those sold by Honda as OEM. When I wrote to CarMats.co.uk and complained about the small size of the driver’s mat their response that their mat was the same size as the mat supplied by Honda for the Jazz. The fact the OEM mat is inadequate does not mean that aftermarket “Off road rubber severe weather mats” need to be similarly so small. CarMats response was that the small size was necessary to avoid interference with the pedal travel. They stated that "having the mat go under the pedal can be hazardous." It is clear to me that this is a weak reply and that they have never fully investigated the possibility of interference of larger mats in a current generation (2020 to 2024) Honda Jazz. This car is only available with automatic transmission and so the mat will never stop a clutch pedal from being fully depressed. And the brake pedal should can never be depressed fully to the floor unless they are defective In reality, the thickness of the rubber mat is trivial compared to the travel distance available under the pedals! I have tested one of the rear passenger much larger mats in the drivers foot well and there is plenty of space, with no pedal interference up under the pedals. The description on the CarMats website states "Off Road Rubber: For the outdoor lovers. Made from hard wearing rubber. Easy to wipe clean." Sure, the small rubber mat sold for the drivers side foot-well is easy to wipe clean but what about protecting the underlying carpet that Honda trims the entire footwell area underneath the pedals with? Living in wet and muddy Devon I really thought these mats would be good but they do not provide the level of protection I had hoped and was implied on The CarMats website. In summary buy less expensive generic cut-to-fit rubbers mats from Halfords
Date of experience: March 15, 2024
MC
NO 12 Month Guarantee
Having been so disappointed with the quality and wear and tear of your rubber matts and fobbed off with you will send out one replacement drivers side Matt I request a full refund under your 12 months guarantee. I have brought an original Vauxhall Mokka E set of Matt's that not only make yours look like cheap loo roll but are solid and fit for the job they were designed for
Date of experience: February 25, 2024
GW
Search the net
I searched a few on the net and ended up here as the price and product seemed the best. The rubber mats tailor made are a good fit and seem to be well worth the money.Well finished with a colour edging and all good.New rubber smell is fading and good job as initially its quite strong. I would buy again definately
Date of experience: February 24, 2024
DR
Mat fittings incorrect, but were replaced
[Update: Since posting my initial review, I was sent the correct fittings within 24 hours. They worked ... but it took me a while to figure out how to fit them. I had to use a sharp knife to increase the hole in the mat, and then I put the fittings in upside down. It took me an hour or so in total, eventually. So overall, good quality and good customer service, but instructions for fitting new parts would have been helpful!] [Original review: I am very pleased with the mats, except for one thing. They are well made and fit the area they are designed for. However, the front driver’s side mat keeps riding up into the footwell (towards the pedals). This is rather inconvenient, but also potentially dangerous if it were to affect operation of the pedals. The mats have two bonded holes/grommets, designed to go over two clips set into the floor of the footwell. The clips “swivel” – supposedly so that they can be inserted through the holes/grommets and then twisted in order to secure in place. The problem is that the clips will not go through the holes/grommets. The holes/grommets have a sort of spring-loaded clip, and this is preventing the floor clips to go through the holes/grommets in the mat. I have sent a query to customer services and will edit this review if the problem is solved.]
Date of experience: February 23, 2024
R
Ryan
US
Product was sub-standard
I bought 4x Citreon C3 Car Mats. The product was sub-standard, the holes to secure the mats didn't (and still don't) fit the clips on the car and now one of the plastic clips holders has fallen off drivers mat after only a month of use. Poor product, cheaply made. Had to buy another set. Couldn't be bothered to return, just won't use them again. On a side note, I'm also being bombarded by their direct selling spam emails.
Date of experience: February 17, 2024
R
Ruminder
US
Mistake with order and item never received!
I placed an order for in excess of £100 on 27 January 2024. When placing the order, the website said that delivery was to be by 31 January 2024. Complete lie and false advertising. I cancelled part of my order on the 28th and received an email on the day to confirm that this part had been cancelled and was duly refunded. On the 29th, I received an email, informing me that my "order had entered production". Obviously, the delivery date of 31 January was out of the question. I emailed their customer service on 6 February and was told "All our products are made to order; they enter our factory for production the working day after you placed your order. We aim to deliver all orders within 9 working days of the production process starting. This order entered production 29/01/24. You will receive a tracking link the evening the mats are dispatched. We are unable to provide estimated dispatch dates for individual orders, ahead of them leaving the factory, due to how our production process works." On the 6th itself, I got an email that a shipment was on its way. I received a package on the 8th, with the wrong item! The item sent to me was the one which I had cancelled! I emailed them on the 8th saying if this is an error, to cancel the rest of the order as well and refund my money. Their response was: "Where possible we try to send out all orders together, however this isn't always possible. Apologies the refunded boot may was sent in error, you do not need to return this." They were under the impression that the car mats were being sent separately, and were good enough to let me keep the car mat (which I don't need!). I emailed again on 14th February, asking for a status update. I was told, on the 15th, that the items had been delivered on the 8th! Amazing! I had to repeat the conversation from the 8th, only to be told that they were sorry that the items had not reached and would refund me the cost. Nearly three weeks after the order was placed! I complained that this level of service was abhorrent and unacceptable and, possibly as a humorous response, I was offered a discount on my next purchase! I made it clear that I would not be placing any further orders, after receiving such bad service this time. When I asked for compensation, I was told that they have apologised for the inconvenience and offered a future discount. They would not offer any compensation. While I appreciate that their items may be great (I will have to take the word of the reviewers before me, the car mat they sent me is still outside awaiting sunlight, since it gives off the lovely smell of rubber) and that their customer service responses are quick, this is a mistake which no customer should have to suffer. I am quite patient with service providers but this has really displeased me! Thanks
Date of experience: February 15, 2024
DL
So far I have only received half my…
So far I have only received half my order. Missing the boot map, have been told twice it is on its way. Losing faith. Pleased to say turned up
Date of experience: February 14, 2024
JA
Very Poor quality
Very Poor quality. I ordered "Luxury" and paid the extra for that however the "luxury" standard isn't even as good as other suppliers standard products. Hard to tell what is the carpet side and what is the back side. Plasticky and cheap.....wont be using them again.
Date of experience: February 10, 2024
MW
volvo XC60 car mats
Just received my car mats for my volvo XC60 , I must say im very impressed with the quality and look , well done car mats uk..👏 (rubber mats with grey stitching)
Date of experience: February 5, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.