Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
4.0
Great
1,000 reviews
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Review summary
Car Mats UK has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Looks good
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Never got product
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.carmats-uk.com
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
RL
Boot liner not arrived nearly four weeks since the order received
Ordered a boot liner on May 14th They took my money and sent email telling me stage 1 was completed and the liner was being made to fit my car . Then nothing for over a week finally got an email saying it was out of stock . Hey thought you said you were making it for me ? I was told it would be delivered in a week .well it's now June 6th I have lost patience this company appear to give no customer service just take the money and do not deliver I would never use them again and I am now having to go to the Ombudsman to try any get my money back ...don't use them useless
Date of experience: June 6, 2024
SB
Very average at best
Very average at best, look elsewhere as there’s better product for less money.
Date of experience: June 2, 2024
CF
Ordered some car mats for my Kia…
Ordered some car mats for my Kia sportage was told on Amazon that they would arrive by 24th April well I’m still waiting for them to arrive.when I track them through Amazon it says that they are lost
Date of experience: May 13, 2024
NS
Unacceptable delay in processing refund
Ordered truck mats that were described to fit the vehicle. Added registration number so they could double check. Mats arrived but didn’t fit. I advised the company that a new model was released in 2020 so were they sure the mats they produce still fit. Turns out, no they didn’t. Online description changed to say up to 2020 only and I was advised I could have a 75% refund as if ordered incompatible mats!! Luckily I had proof to show the advert had been changed so 100% refund agreed. Was told refund would take 14 days, no refund. Was then told 14 working days, still no refund. 23 days later and I’m still £150 out of pocket. Escalating this now to my bank. Can take your payment within seconds yet unable to process a refund, for their error, in 23 days. Beware.
Date of experience: April 18, 2024
GW
Didn't receive what I expected
Ordered a set of off road rubber car mats from their website using registration but didn't notice the small print why would you put a photo of the mats Inc material to say later thats only a sample and also the material is subject to availability. Be careful when ordering.
Date of experience: April 5, 2024
j
jennifer
US
ORDER FROM SOMEWHERE ELSE
ordered personalised car mats for a special birthday present, took 5 weeks to come !! and when they did come the whole order was wrong the text was completely wrong the mat shape was wrong, holes punched in the wrong place. when i rang up to complain they advised the machine was programmed wrong and couldn't send a replacement !! asked for a refund and recieved no acknowledgement , communication is shocking DO NOT BUY FROM HERE
Date of experience: March 28, 2024
RM
Scam company
Scam company - DO NOT USE - faulty product sent, and failed to refund for the item once returned. Fails to respond to emails, AVOID!!
Date of experience: March 19, 2024
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