Fantastic company.
Fantastic company. Excellent products and their customer service is second to none. Couldn't have been more helpful. Will definitely be recommending them to anyone who will listen.
4.0
Great
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Review summary
Car Mats UK has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Looks good
I ordered a boot mat for my MGS5 last week and it arrived today. It looks good and fits perfectly. Would recommend.
Never got product
Considering I never got the mats and my tracking number was fake all I can say is they took my money.
Great quality
Great quality, great customer service, very quick from day of order to delivery, good value for money, my car mats fitted perfectly. would highly recommend Stephen de silva .
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.carmats-uk.com
All reviews
1,000 total • Write a review
Showing 101 - 110 of 996 reviews
P
Philip
US
Hassle-free exchange
Thank you for the replacement boot liner received this morning for our Civic. As the photo shows, it’s a perfect fit! It’s worth noting that the measure of a good company is NOT how they perform when things go well, BUT how well they do when mistakes happen. I have found that CarMats have provided prompt, civilised and excellent service! I have ordered twice previously and had trouble free experiences. On this, the third occasion, the wrong boot mat was sent. I was able, free of charge and with very little hassle, to return the mat. I received the new (correct) mat within a week. I am delighted with the service andI have every confidence in ordering from them! Many thanks!
Date of experience: February 3, 2024
K
Kai
US
Prestige mats lifetime guarantee is a little misleading
I ordered prestige mats. They do feel good quality and arrived within 3 days, but having recieved samples of some "standard" mats. I believe these £120 "prestige" mats are the same carpet as the £60 "main dealer" mats. However, these just come with the guarantee that allow a "free" replacement should they wear through. Except it isn't free because its just twice the price. Super deluxe is the same as home comfort just with a thicker base. These are the thickest carpets
Date of experience: February 3, 2024
RI
Quality Fitted Mats - Excellent Customer Service
I originally ordered mats with trims however, I changed my mind and called 2 days later to ask if I could change to no trims. This was agreed on the phone however, the mats arrived with trims. A quick telephone call and e-mail later and a new set of mats are on their way and told to keep the original mats for spares! Excellent customer service from Amy and the mats (with the trims) are top notch for the price and fit well in my 2020 Tiguan!
Date of experience: January 31, 2024
EM
Poor quality and badly finished car…
Poor quality and badly finished car mats. Not worth the money.
Date of experience: January 29, 2024
E
Emma
US
Car mats UK
Car mats UK - Excellent quality product and customer service. Highly recommend I ordered a Skoda Karoq boot liner and when it was delivered it didn't fit, turns out there are two different boot layouts for different karoq models!! Amy on customer services was excellent, she investigated the issue and they got hold of my model karoq to make a new pattern within days. She kept me informed and was so helpful, lovely lady. The new liner fits perfectly & I'm so happy with it. Definitely would recommend them.
Date of experience: January 18, 2024
dS
Do not go anywhere near car mats
Do not enter any circumstances by anything from this company I ordered mats for a Vauxhall Insignia they don't fit they're too small I have sent the company photos show it that they are too small it is quite obvious not to the company then they're not having any of it it's a pretty I can't put photos on this site so you can all see hypothetic these carmatch really are and don't be fooled by that advert on tiktok then not of high quality they are poor quality that is a fact they are thin like paper and I put the expensive ones
Date of experience: January 3, 2024
LN
I recieved my mats which when looking…
I recieved my mats which when looking at the packaging i thought why so heavy.? Then i opened up the packaging and thank god these were my mats but inside my parcel i recieved someones else. Obviously this is for a christmas present so i recieved mine in time. But as i have someone elses i feel gutted for them.. If you are from wolverhampton and you can supply proof of full address and the writing on the mats then these are yours that i have. My email is laura78nicol@hotmail dot co dot uk we can arrange for you to recieve the mats. Apart from the bungle of my parcel thank you. But more carefulness needs to be had so not to add 2 diffrent orders from 2 diffrent people in one parcel.
Date of experience: December 22, 2023
LC
LT Chen
US
Praise be to the Internet so I can post this from the Far East, they’re that good
I’m not even from anywhere near the UK and I created an account just to post this review, each time I buy a car I order carpet mats from a British seller as here in the Far East drivers tend to favour rubber mats and I hate these, well the carpet mats I’ve just received are some of the plushest and definitely the best for the price by some measure as the last retailer I tried with this grade of carpet charges about 40% more! The quality of the stitching is top-notch with no loose threads or bits and there’s no unpleasant smell as well. Looks like I’ve found a new go-to retailer.
Date of experience: December 17, 2023
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