SCAM!
They scam people. They never delivered my car and never refund the money. STAY AWAY

CAR FROM JAPAN is a leading online platform that specializes in the importation of used cars directly from Japan. The company offers a diverse inventory of over 100,000 high-quality vehicles, featuring popular brands such as Toyota, Nissan, Honda, and Mitsubishi. Customers can explore a wide range of body types, including sedans, SUVs, and trucks, as well as various price points, making it easier for buyers to find vehicles that fit their needs and budgets. The primary clientele for CAR FROM JAPAN includes individual consumers and businesses looking to purchase reliable used cars at competitive prices. The platform provides detailed specifications for each vehicle, including mileage, transmission type, and fuel options, ensuring that customers have access to comprehensive information. With global shipping options, CAR FROM JAPAN caters to a worldwide audience, facilitating seamless transactions for those interested in importing vehicles from Japan.
Reviewers consistently report positive experiences with CAR FROM JAPAN. Customers often highlight japan, process, great, car japan.
A minority mention drawbacks around service, stickers, told, never. Overall sentiment is strongly positive with an average rating of 4.7 stars across 120 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 120 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.7 | 7 |
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.7 | 6 |
| Oct 24 | 4.8 | 13 |
| Nov 24 | 5.0 | 7 |
| Dec 24 | 4.6 | 11 |
| Jan 25 | 4.4 | 7 |
| Feb 25 | 5.0 | 14 |
| Mar 25 | 4.9 | 14 |
| Apr 25 | 4.2 | 11 |
| May 25 | 4.2 | 5 |
| Jun 25 | 5.0 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
“Very professional and great communication throughout”
“They never delivered my car and never refund the money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | −1% | 120 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: CAR FROM JAPAN is #1 of 5 on overall rating in this group.
120 reviews of CAR FROM JAPAN. Filter by what matters to you.
They scam people. They never delivered my car and never refund the money. STAY AWAY
I GOT RIPPED OFF FROM CARS FROM JAPAN! SOLD ME A CAR WITH UNDISCLOSED DAMAGES OR ROTTEN PARTS! DEALT WITH PHAN LAN AND MS. AMI! PURCHASED CAR FOR $10,000 USD, REACHED MY DESTINATION AND A/C NOT WORKING CARBURETOR MISSING AIR FILTER HOUSING, COMPLETED EXHAUST SYSTEM IS ROTTEN, FRONT GRILL AND BUMPER NOT ORIGINAL AND BOLTED ON WITH L-BRACKETS. SHOCKS COMPLETELY DEAD AND LEAKING OIL, ENGINE IS SMOKING AND NEEDS MAJOR ENGINE OVERHAUL! BUYERS BEWARE! THEY SENT ME A CARBURETOR AND $800, EXPECTING TO CALL IT EVEN! I HAVE A REPAIR ESTIMATE OF OVER $9000!!!
Sold me a car that needs a lot of work. I based my purchase on their auction rating which is 3.5 which is meant to be a driveable car with no damage. Car came with a broken side skirt broken A/C I believe the agent response to no A/C was “oh maybe you need to add gas”???? One of the tires is cracked so the car can’t even be registered or safetied in my state. I have to fix all this all in all a very negative experience won’t be buying again or recommending to friends. They promised a response from their supplier up until now nothing. Very upset and disappointed
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their service not good. They put sticker without our permission. it's saying bean card shop name on side door. I told why do this. They said it's service. it's not say a service for someone not want. they start saying I'm harassing them. They are harassing me with their strange response. I not recommend this company at all also i don't know who responded to my questions. never tell me name. they know my name, though. the car pictures on web site which i bought didn't have stickers. why sent different car? your customer support said it's exactly same car. just take off stickers if I don't want to. It's just sticker !! It will take a time for remove stickers. also we already paid the car and why you can do put stickers without our permission? keep telling that is a service. without asking us you want stickers ? or can put stickers if we want. never ask and just did. then I'm harassing, because I told that is a lie. not same car because different with pictures. also the person started to blame Japanese. it's problem of Japanese society. ??? started to act the person is victim of my harassment? I just wanted a correct answer who did this or who think this is a good service? switched a topic. I didn't angry If this person answer nicely to my questions, but what is the point your service ( if really you think this is a great service which customer will appreciate?) Who wants stickers Tofu shop Fujita? We are not own Tofu shop in USA. I told can I speak someone else. this person wrote don't buy any car from them any more. ok. I understand no more. just so rude after I paid. they were super kind before buying the car ( only communicated with messages, but could tell differences and I was telling to everyone they are super nice and so easy to deal. super kind and I was glad I bought from them..etc.. maybe different people after I paid. my experience is down to the bottom from this person's response) I never had this bad experience for shopping paid over $10 thousands
DON'T DO IT! THEY ARE CROOKS! Sold me a 23k illegal car and now I'm out of 23 thousand dollars. They did nothing to help me once I told them customs wouldn't release the car, told me it was my responsibility now. Didn't honor the 100% guarantee..
Truck was grossly misrepresented and had six large spots of corrosion that had to be cut out and new metal welded in. The worst was on the driver's side frame rail, a structural component. All of these areas had been quickly spray painted to hide them in photos. Battery was shot, timing belt needed to be replaced, wheel bearing was bad, strut was blown, etc. etc. Car from Japan has been completely unresponsive since I highlighted the issue to them. These people are the Japanese equivalent of the cheap suited stateside swindler. Avoid them at all cost.
1st car I bought from them it had horrible bodywork not visible (they lowered the resolution just enough so it wasnt visible) they also failed to disclose the rust and suspension situation. It was NOT SAFE AT ALL to drive. 2nd vehicle I bought they said it was all good and not much rust at all. The vehicle was FULLLLL of rust and they just told me to get lost! They would not refund any money!! The odometer is also questionably low for a vehicle in such condition!! BEWARE they are sending vehicles which CANNOT pass inspection in Japan and therefore are NOT safe to drive in America either.
CAR FROM JAPAN is a leading online platform that specializes in the importation of used cars directly from Japan. The company offers a diverse inventory of over 100,000 high-quality vehicles, featuring popular brands such as Toyota, Nissan, Honda, and Mitsubishi. Customers can explore a wide range of body types, including sedans, SUVs, and trucks, as well as various price points, making it easier for buyers to find vehicles that fit their needs and budgets. The primary clientele for CAR FROM JAPAN includes individual consumers and businesses looking to purchase reliable used cars at competitive prices. The platform provides detailed specifications for each vehicle, including mileage, transmission type, and fuel options, ensuring that customers have access to comprehensive information. With global shipping options, CAR FROM JAPAN caters to a worldwide audience, facilitating seamless transactions for those interested in importing vehicles from Japan.
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