Car City
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How many others has this happened to…
How many others has this happened to and Car City has bullied them to back down!!! And they have said nothing!!!!!! I AM NOT RISKING YOUR FAMILY OR MINE ANYMORE We purchased a 11 Jeep Compass from Car City in Nov 2021. We were told they did their inspection and it was a good vehicle. Well, after about a month our wheel sensor on the driver side went bad. It was replaced under the warranty we had purchased thru them. Then we noticed our brakes grinding and the front end hitting hard (shocks). Car city (Alan Boyer) adv they had not changed the brakes and were not covered under a warranty. I had later called a spoke to Alan's partner and he mistakenly adv they had changed the brakes and were in fact covered under the warranty, They refused to replace the shocks and struts at their cost but did us a favor they charged us the cost to do it. Well then in Sept of 2022 our Jeep started swaying knowing what I know about vehicles I thought it was the sway bar links and bushings. I bought the parts and took them to Michael ( a mechanic a friend of ours) and he put them on, but told us our vehicle was unsafe to drive due to the frame was rusted so bad that parts of the frame WAS NOT EVEN ATTACHED TO THE VEHICLE. There were parts missing from the frame!!!! I had asked him when they replaced the shocks and struts should have they seen the frame as rusted as it was and should have said something. Michael and Devin both adv they is NO way they didn't know the frame was that bad! WELL Car City never said anything. When we called a spoke to the woman under the owner as she claimed she said the mechanic did what they were paid to do and didn't need to say anything else. We were told we needed to replace the subframe. We purchased the subframe and took it to Devin and he started to put it in and then had to replace several more parts. Devin then asked if any of the mechanics at Car City advised us the frame was rusted or missing parts or that bad. Of course we said no, because they haven't. Devin confirmed what Michael had said, that is NO WAY Car City replaced the struts and shocks and did not know the frame was that bad unsafe. Devin also adv the frame was that bad more than 3 years ago. We had been driving on this bad frame the whole time we have had the car. I want my money back and they can have this death trap back. So I can buy a vehicle that I know is safe. I am tired of putting money and money and more money into it. and now wondering when I am going to die or kill somebody driving it. I am applaud at the fact Car City thought it was ok to put this vehicle on the road!! I AM MORTIFIED I COULD HAVE KILLED MYSELF AND MY WIFE OR WORSE EVEN YET ANOTHER FAMILY!! There IS NO WAY that frame rusted that bad in the 17 months we had it. And the fact that the Car City mechanic had to know about it and said NOTHING!!!! Isn't there some sort of mechanics ethics (moral obligation) to let a vehicle owner know their vehicle is unsafe to drive or better yet isn't it against the law NOT to say something!!! I am going to request the inspection report from Car City on Monday May 1st, 2023. we will see if they give it to us.