I was so impressed with our service …
I was so impressed with our service that Car City and Jordan provided...I would highly recommend!

Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
Car City receives a mix of feedback from customers, showcasing both commendable service and significant concerns. Many reviewers praise the staff for their helpfulness and dedication, highlighting experiences where employees like Jordan and Brian went above and beyond to facilitate smooth transactions and provide excellent customer service.
However, a substantial number of complaints focus on the quality of the vehicles sold, with customers reporting issues such as receiving damaged cars and ongoing mechanical problems shortly after purchase. Some express frustration over the lack of support from staff once the sale is completed, indicating a disconnect between initial service and post-purchase care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 526 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I did my entire process online and received great customer service more importantly everything was timely”
“‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.8 out of 5 (fair) | 3.3 out of 5 (fair) | — | 526 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Car City is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.8).
500 reviews of Car City. Filter by what matters to you.
I was so impressed with our service that Car City and Jordan provided...I would highly recommend!
Excellent service and great vehicles to choose from.
The sales people lie thru their teeth tell you anything to get you to get a vehicle then back out on everything they told you after you buy the vehicle. I got suckered into a vehicle and have no choice but to pay for it but will never recommend these people to anyone
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The time spent in the store waiting for the paperwork to be done was not very necessary. I spent so much time waiting for paperwork to be explained, because the representative was busy greeting people and assisting them with questions while I was waiting for her to finish with them and get back to me. What should have only taken a couple of hours ended up being almost five hours at Car City. I was not happy about that and when you mark out time to do something that should have only take a couple of hours, and plan on doing something else. This is very upsetting. Everything else was fine.
This is a great place to go to if you're looking for a reliable vehicle, but don't have the best of credit. Jordan and Scott were extremely helpful and knowledgeable. Within a week of being pre approved, I was in the vehicle I was searching for. They went out of their way to bring the vehicle I was interested in from another dealer location to a location closer to me. Exceptional customer service seems to becoming more difficult to come by these days, so it was refreshing to be taken care of as well as I was. I definitely recommend Car City to anyone in search of a used vehicle that is both reliable AND affordable.
Very fast awesome service. Was very satisfied and pleased with there help .
Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
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