We stayed in a nice hotel
We stayed in a nice hotel, food wasn't great but we managed. Trips were really good and we had 2 lovely drivers x
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4.5
Excellent
1,000 reviews
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Review summary
Caledonian Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Folkestone, Bruges and Canterbury
Went on the Folkestone, Bruges & Canterbury trip. First there was a mix up of the drivers which eventually got sorted, the stops were very good al though only one at Gretna Green on the way down. The hotel was dire, desperately in need of an update, food was mediocre at best. Staff were nice and helpful. We only had 1 hour & 40 mins in Bruges so that is a wasted trip. Wouldn’t do a long trip again. Also check your hotel reviews as they don’t always use ‘nice’ ones.
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Not getting a full refund,
Not getting a full refund, that is stealing. Nothing else but " STEALING ".
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I disliked that I have booked three…
I disliked that I have booked three holidays, paid fully for two and had my seat changed for the August holiday. Surely booking well in advance, which I have to do for a single room, ensures me the seat that I have paid for.
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Company details
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www.caledoniantravel.com
All reviews
1,000 total • Write a review
Showing 191 - 200 of 996 reviews
MO
Booked in the shopWe just walked in looked at what was…
We just walked in looked at what was available for the place we wished to visit, service very helpful everything was done easily deposits taken and we left the shop with our receipt feeling happy to have booked
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SG
Exactly have helpful and easy to book…
Exactly have helpful and easy to book tickets
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MG
Hotel
Very disappointed with the grand hotel staff food and the general none helpfulness of all the hotel staff .3 rooms in a 5 day stay .one full of flyes .one flooded with rainwater comming throw the windows flooding the room in all a realy bad hotel to send eny one to the food was so bad .we went once and never went back the flyes where crawling all over the salad and hot food and staff just said just waff them of no good would never go back to that hotel again and hope it gets reinspted again cos room 15a is not fit 4 humans it was that bad
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MD
From Alton towers to faulty towers
I’d like to begin this review on a positive note by commending our driver, Duncan. He was by far the best driver I’ve had on any Caledonian Travel trip. Duncan was friendly, communicative, and kept us well informed about the itinerary throughout the journey. His professionalism and warm demeanor certainly deserve a five-star rating. As for the main destination, Alton Towers itself was fantastic and lived up to expectations. However, the accommodation provided the Belvilla Crewe City Centre Hotel was a major disappointment and the primary reason for this one-star review. The hotel appeared to be in serious need of a deep clean, with overall hygiene standards well below acceptable. There was no air conditioning, which made the stay extremely uncomfortable during a heatwave. Communication with the staff was also difficult, as many appeared to have limited English language skills. Based on the poor condition of the rooms, we chose not to risk eating the meals provided. The presence of numerous rat traps around the property was particularly unsettling and reinforced our concerns about cleanliness. I encourage anyone considering this trip to search online reviews of this hotel before booking. This experience has unfortunately put me off booking with Caledonian Travel in the future. In the past, accommodations such as Holiday Inn were standard—clean, reliable, and comfortable. It’s disappointing to see such a decline in quality, and I question the decision making behind selecting this hotel. A real shame, as the trip had great potential.
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DM
Torquay from Wakefield…
I booked a break to Torquay for my partner and me. The journey down and back was horrendous tried 3 times to book online gave up and rung Caledonian to be told the coach was full. 2 days later the same trip was on the Internet. Tried again could not book again. Rang Caledonian again was told there were spare seats so I booked it. We always book the trips where Wakefield is last pick up and first drop off. I was not told that this trip also called at Barnsley and Rotherham. If I had been told this I would not have booked. The Hotel and destination were perfect but we decided not to go on the excursions as we were reluctant to spend any more time sitting on a coach. We have been on many Caledonian breaks and have had no cause to complain before but we are now considering not going on any more
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MP
Disappointing Location if you are on foot.
The hotel was described as a short stroll from the beach when in fact was upon East Cliff. A very steep incline to the beach along the road. Taking 30 minutes to walk there. Not suitable unless you are fit and able. The landscape grounds were a small garden in need of some attention strewn with cigarette ends and insufficient seating. Hotel and room clean.
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