Caledonian Travel
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From Alton towers to faulty towers
I’d like to begin this review on a positive note by commending our driver, Duncan. He was by far the best driver I’ve had on any Caledonian Travel trip. Duncan was friendly, communicative, and kept us well informed about the itinerary throughout the journey. His professionalism and warm demeanor certainly deserve a five-star rating. As for the main destination, Alton Towers itself was fantastic and lived up to expectations. However, the accommodation provided the Belvilla Crewe City Centre Hotel was a major disappointment and the primary reason for this one-star review. The hotel appeared to be in serious need of a deep clean, with overall hygiene standards well below acceptable. There was no air conditioning, which made the stay extremely uncomfortable during a heatwave. Communication with the staff was also difficult, as many appeared to have limited English language skills. Based on the poor condition of the rooms, we chose not to risk eating the meals provided. The presence of numerous rat traps around the property was particularly unsettling and reinforced our concerns about cleanliness. I encourage anyone considering this trip to search online reviews of this hotel before booking. This experience has unfortunately put me off booking with Caledonian Travel in the future. In the past, accommodations such as Holiday Inn were standard—clean, reliable, and comfortable. It’s disappointing to see such a decline in quality, and I question the decision making behind selecting this hotel. A real shame, as the trip had great potential.