Review summary

Caledonian Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

MM

Mrs Mcconnell

5 out of 5 stars
Staff very helpful and Chris the…manager excellent credit to the company

Staff very helpful and Chris the manager a credit

ml

m lemon

5 out of 5 stars
Value for money

The coaches are clean, comfortable and bright making the journey enjoyable. Our driver George was very pleasant and kept us informed about our journey. Definitely do it again.

tm

thomas mcgrath

5 out of 5 stars
The person on the phone was very…

The person on the phone was very helpful and nice

PB

Peter B

5 out of 5 stars
I had to phone as it was a late booking…

I had to phone as it was a late booking and i wanted a single room. Yiour member was very helpful and phoned the hotel to make sure a room was available.10/7/25

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total • Write a review

Showing 1 - 10 of 996 reviews
J
1 out of 5 stars

DONT TRAVEL IN SUMMER MONTHS

Had the most horrendous 8 hour journey I have EVER experienced on a bus. The journey from Glasgow to Scarborough took 8 hours with broken air-conditioning the whole journey- same conditions on the return journey back. The temperature inside the bus was 25° and jumped up to 27° at one point.How any to tour company can advertise as having fully air-conditioned coaches and for these not to be working in the height of the summer months is an absolute disgrace. Due to the hot weather that we had been having I had even contacted the customer service team a week prior to our journey to make sure that the coach would definitely be air-conditioned .The answer I got was well it should have - I said what do you mean it should have - either it will-or it wont -he replied well it should have unless it’s broken!!! Said it all really. My worst nitemare was lived. It was absolute torture. Felt ill , splitting headache due to temperature inside. You just couldn’t escape the ordeal inside… and yes it was that bad. Never ever would I recommend anyone to use these coaches during the summer months. The fact that the coach had clearly not been checked prior to departure to make sure the air conditioning unit was in fact working beggars belief that it was deemed safe and fit for travel by Caledonian Travel. Poor poor show on their part

Date of experience: July 19, 2025

JL
5 out of 5 stars

Yorkshire Steam Train Trip

Good value. Well organised. Great afternoon tea.

Date of experience: July 19, 2025

HV
5 out of 5 stars

Wentworth House Flower Show

My daughter and I enjoyed a Caledonian Day Trip to the Wentworth House Flower Show on Thursday 17th July, picking up the coach at Leeds. Although there were a few minor problems, being the first time this venue had been used for this kind of event, we enjoyed ourselves enormously. Our driver Paul was prompt, courteous, cheerful and professional, the coach was comfortable and cool on a warm day and we had plenty of time to enjoy the event in full. The price had also been reduced so this was definitely a late availability bargain!

Date of experience: July 18, 2025

MF
5 out of 5 stars

Very easy to access and book also able…

Very easy to access and book also able to pick choose my seat number,

Date of experience: July 18, 2025

MB
5 out of 5 stars

We had a great time in…

We had a great time in Weston-super-Mare. The Midland Hotel was great. Although it looks dated it is clean and tidy, the staff and the food where brilliant. The coach driver on the other hand was not. Coach no toilet full, not emptied the night before. No Aircon or blowers even though we all asked on more then one occasion. Outside temperature 24 degrees. Driver Howard said it was broken?. Just roasting in a tin and glass box. 17 Mile to destination the aircon came on?. If this is the standard the Caledonian Travel has come to I will be letting everyone I know.

Date of experience: July 17, 2025

C
5 out of 5 stars

Liverpool Adelphi 3 day celebration

Just back from 3 days in Liverpool Adelphi with Caledonian for our friends birthday I can only describe this break as fantastic from start to finish comfy coach excellent driver Carl who went the extra mile for everyone. We had heard mixed reports about the Hotel but could not fault it rooms were clean upgraded bathrooms were gorgeous towels and bedding spotless, staff were really helpful, nothing any trouble, food was lovely and value for money all round. The tour was outstanding all in all a brilliant time we all loved Liverpool

Date of experience: July 17, 2025

AJ
5 out of 5 stars

Comfy bus phone charger is good…

Comfy bus phone charger is good relaxing smooth ride pleasant people

Date of experience: July 17, 2025

M
5 out of 5 stars

Great service thank you

Great service thank you

Date of experience: July 17, 2025

bs
5 out of 5 stars

Our driver Kevin was very good and a…

Our driver Kevin was very good and a font of knowledge about the places we went to the downton abbey trip was excellent

Date of experience: July 17, 2025

MM
4 out of 5 stars

Coach driver was really good and…

Coach driver was really good and helpful Didn’t rate hotel felt it was to far away also food at dinner could have been better Rooms were never cleaned or restocked and towels never changed

Date of experience: July 16, 2025

Previous12•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.