Review summary

Caledonian Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Staff very helpful and Chris the…manager excellent credit to the company

Staff very helpful and Chris the manager a credit

ml
Value for money

The coaches are clean, comfortable and bright making the journey enjoyable. Our driver George was very pleasant and kept us informed about our journey. Definitely do it again.

The person on the phone was very…

The person on the phone was very helpful and nice

PB
I had to phone as it was a late booking…

I had to phone as it was a late booking and i wanted a single room. Yiour member was very helpful and phoned the hotel to make sure a room was available.10/7/25

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All reviews

1,000 total • Write a review

Showing 111 - 120 of 996 reviews
Ug
5 out of 5 stars

Great customer service.

Great customer service.

Date of experience: July 14, 2025

MA
5 out of 5 stars

Staff where very nice and helpful also…

Staff where very nice and helpful also very knowledgeable about the holiday that we booked

Date of experience: July 14, 2025

MA
4 out of 5 stars

All went smoothly but for not having a…

All went smoothly but for not having a single room as I know the hotel has a few as I’ve stayed there before.

Date of experience: July 14, 2025

M
5 out of 5 stars

Comfortable coach and great driver

It was our first trip with Caledonian, and we had a caring driver Alan. He was very helpful as my husband is a wheelchair user and didn't try to rush. He was excellent at his job. Overnight we stayed at Leonardo hotel which was clean and comfortable.

Date of experience: July 14, 2025

RB
5 out of 5 stars

Great staff easy to talk too and…

Great staff easy to talk too and understand my needs.

Date of experience: July 14, 2025

JM
5 out of 5 stars

everything so easy

everything so easy

Date of experience: July 14, 2025

MJ
5 out of 5 stars

Excellent Service at the Middlesbrough Office

Once again excellent service by the holiday consultant (Paul I think) in the office based in Middlesbrough Bus Station We went on Saturday to book a 2day break to Skipton & Windermere We have booked several excursions with Caledonian and have never been dissapointed

Date of experience: July 14, 2025

AG
5 out of 5 stars

Quick and easy booking process .

Quick and easy booking process .

Date of experience: July 14, 2025

LH
4 out of 5 stars

On way to blackpool driver and other…

On way to blackpool driver and other person never spoke one word(dont no if mike wasn't working). Food wasn't very good after hotel

Date of experience: July 14, 2025

AC
5 out of 5 stars

Always good value for money

The whole trip was lovely from start to finish. The coach was comfortable and the hotel was great and very accommodating. The time spent at CBeebies Land was perfectly timed. The driver was very pleasant and went out of his way to assist people where necessary.

Date of experience: July 14, 2025

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