BWJ Travel, LLC is a host travel agency that specializes in empowering independent travel agents with the necessary training, tools, and support to establish and grow successful travel businesses. The company focuses on providing agents with exclusive access to suppliers, resources for booking a variety of travel experiences, and ongoing community rewards. By facilitating a collaborative environment, BWJ Travel aims to enhance the capabilities of its agents, ensuring they can deliver exceptional travel experiences to their clients.
The target market for BWJ Travel includes independent travel agents and consumers seeking personalized travel arrangements. The company offers comprehensive services, including hotel bookings, flight reservations, cruise planning, and car rentals, all tailored to meet individual preferences. With a commitment to customer support, BWJ Travel provides 24/7 travel concierge services, ensuring that clients receive expert guidance and assistance throughout their travel journey. This dedication to service and agent empowerment positions BWJ Travel as a reliable partner in the travel industry.
BWJ Travel, LLC receives a mixed reception from customers, with many praising the convenience and efficiency of their travel agents. Reviewers highlight the ease of booking trips, with agents handling everything from flights to excursions, often securing better deals than customers could find on their own.
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Positive experiences include seamless trip planning and personalized service, making customers feel like they have a dedicated travel assistant. However, a significant number of reviews express serious concerns about the company's legitimacy, labeling it a scam. Critics mention deceptive job offers and a lack of transparency, particularly regarding fees and services promised by the founder, Jacob. This combination of positive travel experiences and troubling allegations leads to an overall sentiment that is cautiously optimistic but wary.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.3
197
100%
+0.5
● Low
3.3 / 5 overall
=
197 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
3.9▲ 0.5
12-month avg
3.4
All-time
3.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
1.0
1
Oct 24
1.0
1
Nov 24
1.0
2
Dec 24
1.0
1
Jan 25
3.0
22
Feb 25
2.5
25
Mar 25
3.5
42
Apr 25
3.5
27
May 25
2.8
11
Jun 25
4.0
42
Jul 25
3.7
21
Aug 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 197 most recent reviews.
Top praiseof 114 positive reviews
Customer service20%
23 mentions
Prices & value14%
16 mentions
Easy to use8%
9 mentions
Fast & efficient6%
7 mentions
“No pushy sales, just actual help”
On “Customer service” · Jun 10, 2025
Top complaintsof 78 negative reviews
Scam67%
52 mentions
Payment issues56%
44 mentions
Charges17%
13 mentions
Fraud14%
11 mentions
“BWJ Agents is a scam”
On “Scam” · Jul 24, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
Complete liars And nonsense reply,
the ad listed was for customer serves or data entry, NOT a travel agent.
JACOB is doing this insanely long interview full of lies, nothing useful. I didnt eve stay at the end but most of the people are saying you have to pay $97 for a certification, for a job that we still don't know the real details too.
This is an absolute scam. The company is nothing like how it was presented in the informational session. They charge a large subscription fee even after you explicitly say you wish to cancel.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This is a scam. This person (Jacob) wasted two hours of my time in a group online interview for what turned out to be a shady money-grab. He claims to run a travel site and offers to hire everyone in the interview on the spot. To be able to work for his "agency" he charges $97 a month for "insurance" in order to start the position. He's disgusting for preying on desperate job seekers. What he's doing is illegal. He has numerous posts on Craigslist, all worded slightly differently. I have already filed a complaint with the Better Business Bureau.
I also went thru "Mark's" zoom webinar after applying for another JOB at HappyGo Travel, which I received an email delineated had "already been filled" and at first I sensed that it was an MLM, because of their usage of Calendly. I've actually BEEN a REAL travel agent for the last 25 years (in July) and I've seen lots of scams, but this guy made it look SO REAL, I almost fell for it. I decided to join the program and was going to pay $97 for the training. I've never heard of a job I had to PAY to apply for. THAT was warning light #1. Then when I tried to pay using PayPal, PayPal was not processing. I said Hmmmm. Then i went ahead and used the debit card directly and they said the transaction was declined for FRAUD. so I called my bank and they said there was nothing wrong on their end, and my account was fine.
When I called BWJ they said I actually needed to use another phone number AND another debit card! THAT'S when the wheels fell of the wagon. Fortunately I was spared from actually losing money here, and once again I have YOU guys at Trustpilot to thank for that!
UPDATE 1114pm 6 March
My bank informed me a few hours ago that the payment to these clowns was still on "pending" status, but to call them back when it shows "posted" on my account, the sooner thereafter the better, and they would handle it.
It just did and I just did, so now BWJ Travel has officially been charged with fraud. So who's calling who a fraud NOW?????
I was told a refund could not be issued. We are awaiting to escalate the matter. I used the wrong card when paying for his insurance he stated we would need for protection which was $97 last training was $57 they make up there prices to collect fees off people through the one day training allegedly. I have not even been a full 3 days into training and I canceled the membership. I should be refunded back the $97 dollars back into my spouse account as he is highly pissed that a company who makes money right can’t issue a refund that doesn’t even make sense? They should have no issue processing refunds especially since it has not even been 3 day’s into training. Jacob should had also mentioned that it’s non refundable in training before people started getting SCAMMED. It’s unacceptable and do not waste your money. I thought this was an actually company who already has incoming calls coming in allegedly. Please do not waste a dime unless you would like to find all your own leads and we all know in today’s world that comes with even more cost.
Definitely a big scam, heavy on theft/fraud and taking advantage of desperate jobseekers. REPORT THESE CRIMINALS EVERYWHERE. The monthly charge for bogus certification and training went up to a MANDATORY $97 a month and they bully you into doing it on the spot during the call pretending there is even a chance for an actual job. REAL businesses cover their own insurance as a legit business expense and don't threaten employees to fund this.You don't have to pay for the promise of a job! They don't know anything about you or your skills at this point total robbery. No real clients, bogus fake website, fake saleshole "founders" who claim to be the best in the world (eyeroll), a bunch of fake insulting scripted nonsense, and no real employees and they disappear without a trace. BEWARE!!!
The tactics are changing, just writing this for an update, BEWARE
I decided to hop in since they've changed their tactics as of February 2025:
They will claim their "previous role got filled" and you'll get an "exclusive invite only" meeting with the Co Founder who's named "Mark". After some digging, while I'm actively in this meeting RIGHT NOW, there are 164 participants in the room and "Mark" is the infamous "Edwin"/"Jacob" you'll see coming up on search engines when you look into this place.
They go by BWJ Travels AND HappyGo Travel Services at this point, and I'm sure several other titles.
It's been 10 minutes in and the participant count is 156. So clearly people are picking up on it. He also says in the beginning there is no cold calling, no sales position, etc. But he's running around in circles and BSing.
I won't waste further time wondering what he's going to charge people to become an agent. Just beware - the tactics have changed to try and imply "exclusive" invite for you.
Warning – Scam Alert! Unauthorized Charges by bWJ Travel
I had a terrible experience with bWJ Travel. They fraudulently charged my credit card without my permission, despite never using their services. This feels like an outright scam. When I tried to resolve the issue by contacting their customer service, I received no helpful response. Their refusal to take responsibility or provide any clarity has been incredibly frustrating.
I’ve reported this issue to the Better Business Bureau (BBB), as this kind of business practice is completely unacceptable. If you value your financial security, stay far away from bWJ Travel. I’m currently disputing the charge with my credit card provider, but no one should have to go through this kind of stress for something they never authorized.
Please be cautious and protect your information!
Absolute scam. Somehow received my info from Happy Go Travel application on LinkedIn. I stayed on the zoom meeting until the end on the off chance this was real...
Mark makes you pay $97 while still on the call. He does not provide his last name, there is no email to respond to. Total waste of an hour. I'm just glad he didn't get my money too.
Yep, totally a scam. *
I didn't figure it out until after the interview and I feel so bad for all the "so-and-so, thank you, you're good to go"s I heard because each one meant someone falling for it. No one should be asking you to commit/spend money on such short notice, while they wait. Even legit people doing that are scummy and you should take another look at them.
BE WARY OF PRESSURE TACTICS!!!
Maybe I'm naive for falling for it at all, but it didn't feel off till the end. I asked if I could have more time to decide and said in chat (directly to him, chatting to others was blocked) that it felt too good to be true. He was all -haha, I'll take that as a compliment- and said he could hold my spot till the end of the day. Still a pressure tactic by the way.
Things that are too good to be true so often are. That's what clued me in to look closer, this was my 3rd attempted scam from "employers".
*Since you're reading this, good job doing your research, even if you already gave them one payment, it's monthly, contact your bank and have them block the next payment so they can't get you twice!
UNETHICAL...Automatically renewed my membership and charged my account an annual fee of $396 during these extremely stressful economic times. After contacting them on the SAME DAY they charged my account to CANCEL my membership & request a REFUND they replied "Unfortunately we DO NOT issue REFUNDS as per our Terms & Conditions. There are resources that are billed on our end that we pay for that are non-refundable, like the E&O insurance and other resources." No integrity, no morals, no respect for other peoples hard earned money. STAY AWAY...DO NOT RECOMMEND...
Do your Research first & always Question Everything
Question everything. If you are legit, what do you have to hide? Why are people kicked out of the Zoom call? Why can't questions be asked before we give away our money? Why sugarcoat everything? Why call it a certification? You're not even given the company name until the end of the call. It's a waste of 1.5 - 2 hours to be told you have to pay and not know what you're getting. Keep reading for more.
The Zoom meeting was going very well, with over 150+ people in there. "We can't take everyone for this job," but we can take anyone who is willing to move forward at the end...ie pay. Jacob spoke the whole time and had so many motivating things to say. You could ask questions about job opportunities, and no opportunity was given at all. That was RED FLAG 1.
Towards the end, after everyone was pumped, we were told we needed to pay for certification, $97/month, in case a "mistake is made," we would be covered. I was hesitant, and of course, was waiting for the “catch" because there usually is one. No surprise there was. RED FLAG 2. Especially with the ad that I've seen for over a month now, I wondered how someone could make so much money for Data Entry or CSR work.
In addition, I am a skeptic and not one to spend money without knowing what I am getting or getting into, which was still unclear as the chat was closed and could only be sent to or seen by Jacob.
Once I got to the site, the link to pay for the "certification" said: " The Travel Agent Certification is a professional requirement that allows you to access exclusive travel deals, book trips for clients, and earn commission on every booking." That description does not sound like a certification, it sounds like every business opportunity where you must invest into it.
Needless to say, towards the end, people started dropping off the call like flies. Not many of us have $97 (month) just to give away, based solely on the words of one person who gave no opportunity ask questions or answer them. The way things were explained in the call made it sound like a legit JOB.
Once you paid the $97, first, you get the training materials to begin. Details taken from a couple of other reviews state that leads are provided to you, and you reach out to DATA ENTRY or CSR, ask questions regarding what clients want to book for their travel, and then you submit, but don't quote me.
They stated it is "their clients"... Whether this is legit or not, I have no idea, but ALL IN ALL, this was more of a sales pitch. I chose not to move forward. Too many inconsistencies. Choose for yourself, I am just giving an account of my experience on touching on a couple of others stated here.
Lastly, the comment about the person who got kicked out of the meeting for posting a review he found online regarding other ALIASES is another RED FLAG. In addition, the majority of the reviews posted on this particular alias only go back to January 2025 or so. If you have been in business for 20, 30 years, or however long we told you were in Zoom, why don't the reviews go back farther? If the opportunity is so amazing, why arent there more positive ones.
All the positive reviews did seem like BOTS because as stated in another comment here, no one has legitimately stated they have made any money at all. It's just all hopes, dreams, and positive intent that they hope to make money and the excitement at the opportunity, blah blah, but no real results. If this was all legit, why not have real testimonials and REAL people speak on behalf of the company. I have been in other zooms, and that is exactly what happens when an opportunity is indeed LEGIT. It seems there may be truth to the aliases.
All I know is people were paying so I'm sure they made a lot of money just from the $97 sign ups for people paying at the end of the call for certification and training materials, not know what theyre getting into except all the fluff that was provided for over and hour. I didnt believe in the opportunity so it was NO GO for me.
Complete bs liars. FBI needs to be notified as they are robbing many people across state lines. And to the nonsense reply, I never claimed you liars were an mlm.
I have filed a report with fcc, and Indeed, because pay for a job is not what indeed is about, and the ad listed was for customer serves or data entry, NOT a travel agent. He doing the insanely long bs interview full of lies, even told us that. Then he at the end says we must pay $97, so some bs certification, for a customer service job? Really? There was a lot of con in that interview.
People stay away from this so called company. They are a scam, I checked them out and there is no real business. All these positive review are nothing but (BOTS) fake posters. Stay away fast!
I am fulfilling a cease and desist request issued by BWJ Travel, LLC, to clarify my points of negative review. So, I now leave the following as my changed legally factual review, taken in-part from correspondence sent by myself to the legal representation of BWJ Travel, LLC being Francesco Picone, Esq:
-I spent two hours on a conference call with more than 100 other people after submitting my credentials for consideration.
- At the end of the call I was told I was hired but needed to sign up for certification for $59. Ok. It may be unusual to have to pay to get into a job, but I liked the job, as described and paid the money.
-Turned out it was $59/month but still ok.
-I was told that I would receive a link to complete training by Jacob, the call leader, after he called my name out recognizing my certification payment.
-I was told I would get the training link right away. In fact, I was told that if I could complete the training the same day, Weds 2/5/25, I could begin work as soon as Friday 2/7. I was motivated for it.
-I waited for the link. No link.
- I replied to the text confirming my payment to ask where the link was. No response and nothing on my email.
-Next day I ask where the link is again. No response. Friday I send another text. No response. No training link.
I wrote a much more brief and negative review here on Monday. Tuesday I was contacted by a lawyer claiming I was defaming their client. Saying it might have just been a technical glitch that I didn't get what I was promised. So I wrote back on email and asked questions. If this incident was an accident or technical glitch:
-Why had I still not received a link to training after 5 days? A technical glitch might explain why the link was not sent that night but they never sent it at all
- If they didn’t have any spots left, I get it. Why wasn’t a communication sent and a refund issued without a bad, but truthful review being published?
-They promptly texted me the link to the training Zoom and acknowledgement of payment but could not be bothered to communicate with me after receiving a little money from me? That doesn’t show a good faith effort to me as you suggest. Instead, it shows bad intent.
I'm adding here that it is interesting that can get counsel involved within 24 hours of my posting a negative review, but never bothered contacting me about a broken verbal contract?
Draw your own conclusions, folks.
If I could make a zero rate I would. PLZ DON'T GET SCAMMED😡😤. This company needs to be reported by fraud agency not just reviews. 2h scripted and rehearsed video meeting with over 100 other ppl, just to be pressured into being swindled out of $97 monthly to pay for what he says is a certification which isn't needed, but maybe after experience would be good.
DISGUSTING SCAMMERS. BE CAREFUL!
They post a job offer on Craigslist, and then a deceitful individual named "Jacob" conducts an interview with you and over 100 other candidates, lasting about two hours. At the end of the interview, he informs you that to secure the position, you must pay $59 for "insurance" in case you make a mistake while booking travel for their nonexistent clients. What a waste of time! What a shitty monster! Disgusting.
BWJ Travel, LLC is a host travel agency that specializes in empowering independent travel agents with the necessary training, tools, and support to establish and grow successful travel businesses. The company focuses on providing agents with exclusive access to suppliers, resources for booking a variety of travel experiences, and ongoing community rewards. By facilitating a collaborative environment, BWJ Travel aims to enhance the capabilities of its agents, ensuring they can deliver exceptional travel experiences to their clients.
The target market for BWJ Travel includes independent travel agents and consumers seeking personalized travel arrangements. The company offers comprehensive services, including hotel bookings, flight reservations, cruise planning, and car rentals, all tailored to meet individual preferences. With a commitment to customer support, BWJ Travel provides 24/7 travel concierge services, ensuring that clients receive expert guidance and assistance throughout their travel journey. This dedication to service and agent empowerment positions BWJ Travel as a reliable partner in the travel industry.
